Summary
Overview
Work History
Education
Skills
Timeline
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Giselle Salazar

Giselle Salazar

Austin,TX

Summary

Highly-motivated IT technician with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

IT Technician 2

YMCA MSO
12.2022 - 03.2024
  • Build front-end user-facing sites using Jira and Confluence to aid in customer troubleshooting
  • Manage user and computer access in Active Directory, Office 365, and other applications, including deploying and migrating user accounts and systems
  • Analyze complex computer systems, identifying issues, and implementing effective solutions, including testing and validation

IT Support Coordinator

Circle K
04.2022 - 09.2022
  • Build and image all replacement network and store back-office hardware
  • Dispatched technicians while holding strong communication to resolve matter

Server

Barrio Queen
08.2021 - 02.2022
  • Operated POS terminals to input orders, split bills, and calculate totals
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

COMPTIA A+ TRAINING COURSE -

Cybrary
03.2023

START GUIDE TO SQL -

LinkedIn Learning
09.2022

COMPUTER PROGRAMMING (PYTHON) -

University of Michigan Dearborn
01.2021

Skills

  • Active Directory /AD Azure
  • Windows servers
  • PC Imaging
  • Ticketing Systems
  • MDM /VoIP
  • PowerShell
  • ConnectWise

Timeline

IT Technician 2

YMCA MSO
12.2022 - 03.2024

IT Support Coordinator

Circle K
04.2022 - 09.2022

Server

Barrio Queen
08.2021 - 02.2022

COMPTIA A+ TRAINING COURSE -

Cybrary

START GUIDE TO SQL -

LinkedIn Learning

COMPUTER PROGRAMMING (PYTHON) -

University of Michigan Dearborn

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Giselle Salazar