Giselle Sanchez
New York,NY
Summary
Motivational leader and organizational problem-solver with 20 years of advanced supervisory, team building and operational skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Effective project, operations and program management.
Overview
20
20
years of professional experience
Work History
IT- EPIC Training and Development Team Lead
Montefiore Medical Center
New York, NY
12.2022 - Current
- Led a team of 5 program coordinators in designing and implementing training programs, boosting employee performance and productivity
- Developed and maintained a library of training materials, including computer-based learning/ e-learning modules, videos, and job aids, ensuring consistent and high-quality training delivery
- Conducted needs assessments to identify skill gaps, resulting in improved employee satisfaction
- Collaborated with department heads to align training programs with organizational goals
- Orchestrated 25+ training programs, serving 17,000+ employees and improving performance metrics
- Collaborated with subject matter experts to develop and update training materials
- Managed training event logistics, from scheduling to participant registration
- Utilized a Learning Management System (LMS) to streamline course enrollment
- Conducted post-training evaluations to refine future programs
- Maintained the training center.
Program Manager
Icahn School of Medicine at Mount Sinai
New York, NY
12.2015 - 12.2022
- Provided support to Program Director & Associate Program Director for efficient program operation
- Planned and managed various program events, including graduation ceremonies, galas, and luncheons
- Supervised event planning team and support staff
- Managed budget up to $300k for events, working closely with vendors and finance team
- Organized event logistics, including location scouting and venue décor
- Supported project management and ensured compliance with Accreditation Council for Graduate Medical Education (ACGME) requirements to maintain accreditation
- Oversaw daily administration of the residency program and coordinated complex aspects of Graduate Medical Education
- Served as a liaison between GME office and various agencies
- Managed personnel files, recruitment, and compliance with regulatory requirements
- Coordinated schedules, catering, and facilities for various events
- Processed reimbursement and supply order requests.
Administrative/Medical Student Clerkship Coordinator
Mount Sinai Beth Israel
New York, NY
08.2013 - 12.2015
- Provided administrative support and managed payroll for various staff
- Handled PTO and vacation time for staff
- Processed invoices and managed petty cash
- Maintained departmental files and agreements
- Assisted with faculty appointments and promotions
- Facilitated special projects, including department remodeling
- Worked closely with Human Resources for onboarding new staff
- Managed 3rd year medical student rotation schedules and provided orientation
- Ensured evaluation of medical students and attended clerkship meetings and conferences.
Lead Executive Assistant
Beth Israel Medical Center
New York, NY
10.2007 - 08.2013
- Facilitated daily operations of clerical support staff
- Managed patient registration and demographic information
- Created schedules and forms for efficiency
- Assisted in handling patient and physician inquiries
- Trained new administrative employees
- Ensured proper maintenance of equipment and supplies.
Training Coordinator
Continuum Health Partners
New York, NY
10.2006 - 10.2007
- Trained hospital employees on various hospital systems
- Created and updated training manuals
- Maintained training session calendars and statistics
- Accommodated special needs employees for training.
Secretary II
Beth Israel Medical Center
New York, NY
10.2005 - 10.2006
- Registered patients and scheduled appointments
- Verified insurance eligibility and authorization
- Maintained medical center billing reports
- Trained and educated staff on clerical duties.
Float - Patient Service Representative
Beth Israel Medical Center – PACC
New York, NY
07.2003 - 10.2005
- Provided clerical assistance throughout the ambulatory facility
- Registered patients, scheduled appointments, and completed billing reports
- Assisted with training of entry-level staff.
Education
High School Diploma -
City-As-School High School
New York, NY01.2003
Skills
Coaching and Mentoring
Complex Problem-Solving
Compliance Monitoring
Contract Negotiations and Administration
Cross-Functional Communication
Event Execution
Health and Safety Compliance
Operations Oversight
Performance Improvement
Policies and Procedures Implementation
Process Improvement Strategies
Productivity Improvement
Project Development
Resource Allocation
Schedule Management
Staff Training and Mentoring
Strategy Implementation
Systems Implementation
Team Leadership and Supervision
Vendor Relationship Management
Languages
Spanish
Native/ Bilingual
Timeline
IT- EPIC Training and Development Team Lead
Montefiore Medical Center
12.2022 - Current
Program Manager
Icahn School of Medicine at Mount Sinai
12.2015 - 12.2022
Administrative/Medical Student Clerkship Coordinator
Mount Sinai Beth Israel
08.2013 - 12.2015
Lead Executive Assistant
Beth Israel Medical Center
10.2007 - 08.2013
Training Coordinator
Continuum Health Partners
10.2006 - 10.2007
Secretary II
Beth Israel Medical Center
10.2005 - 10.2006
Float - Patient Service Representative
Beth Israel Medical Center – PACC
07.2003 - 10.2005
High School Diploma -
City-As-School High School
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