Giselle Sandoval
Los Angeles,CA
Summary
Dynamic Operations Manager with a proven track record at Community Enforcement Patrol Private Security, excelling in organizational management and team leadership. Mastered workflow optimization and customer retention, enhancing overall satisfaction. Skilled in data analysis and problem-solving, significantly improving operational efficiency. Demonstrates a confident approach in achieving and surpassing goals.
Overview
4
4
years of professional experience
Work History
Operations Manager
Community Enforcement Patrol Private Security
Los Angeles, CA
05.2021 - Current
- Enhanced customer service standards.
- Guaranteed adherence to safety regulations.
- Monitored daily reports for emerging performance patterns
- Ensured seamless integration of multiple departmental functions to maintain smooth operations
- Generated comprehensive performance analyses for various operational departments
- Recruited, onboarded, trained, scheduled, and disciplined staff as necessary.
- Oversaw team operations to ensure quality standards
- Guided staff to meet performance goals
- Addressed customer grievances efficiently
- Managed operational activities aligning them towards achieving organizational goals.
- Streamlined logistic processes to enhance overall customer satisfaction
Administrative Assistant
State Farm
Redondo Beach, CA
06.2020 - 05.2021
- Enabled smooth administrative operations through team support
- Implemented precise filing methods for both digital and hard copy documents
- Provided courteous assistance to visitors and facilitated their navigation to relevant personnel
- Drafted various types of written correspondence as needed by management
- Handled incoming calls, directing to appropriate personnel as needed
- Checked stock levels to maintain office supplies inventory
- Sustained efficiency in handling and servicing multifunctional devices.
- Managed mailing processes including sorting and packaging.
- Streamlined payment workflows via digital invoicing systems.
- Employed multiple software applications to enter data in spreadsheets
- Maintained current and precise contact lists through regular revisions during employee transitions
- Maintained orderly handling of confidential papers as per set standards
- Organized and arranged meetings, securing locations, catering services, and technical support
Education
High School Diploma -
Mohave High School
Bullhead City, AZ05-2011
Skills
- Organizational Management
- Workflow Optimization
- Inventory Management
- Process Improvement
- Marketing
- Document Control
- Performance reporting
- Performance monitoring
- Customer Retention
- Customer Service
- Data Analysis
- Health and safety compliance
- Quality assurance and control
- Staff retention
- Management
- Risk Management
- Negotiation
- Goal attainment
- Onboarding and Orientation
- Team Leadership
- Problem-Solving
References
References available upon request.
Timeline
Operations Manager
Community Enforcement Patrol Private Security
05.2021 - Current
Administrative Assistant
State Farm
06.2020 - 05.2021
High School Diploma -
Mohave High School
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