Giselle San Miguel Montoya
Round Rock,TX
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. A proven track record in enhancing client satisfaction and managing high-volume transactions daily. Skilled in data entry and exceptional customer relations. A high level of professionalism and work well under pressure and with deadlines given to achieve exceptional results.
Overview
4
4
years of professional experience
Work History
Client Services Administrator
St. John Paul II
05.2022 - Current
- Efficiently maintained important files both physically and electronically; ensured easy access when required during audits or reviews.
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Provided exceptional customer service by promptly responding to client requests and concerns, maintaining a high level of professionalism at all times.
- Delivered exceptional results under tight deadlines by effectively prioritizing tasks and maintaining focus on key objectives.
- Managed high-volume client accounts, ensuring accurate documentation and timely communication.
- Exceptionally managed large volumes of daily tasks while prioritizing competing deadlines, resulting in minimal delays or disruptions to operations.
- Developed strong relationships with clients through excellent interpersonal skills and consistent followups.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bank Teller
Falcon Bank
02.2021 - 05.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Education
Associate of Science - Diagnostic Medical Sonography
Austin Community College
Austin, TX06.2026
Skills
- Strong Organization
- Billing and Invoicing
- Data entry proficiency
- Customer Relations
- Teamwork and Collaboration
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
- Product Knowledge
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Services Administrator
St. John Paul II
05.2022 - Current
Bank Teller
Falcon Bank
02.2021 - 05.2022
Associate of Science - Diagnostic Medical Sonography
Austin Community College
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