Giselle San Miguel Montoya
Round Rock,TX
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. A proven track record in enhancing client satisfaction and managing high-volume transactions daily. Skilled in data entry and exceptional customer relations. A high level of professionalism and work well under pressure and with deadlines given to achieve exceptional results.
Overview
4
4
years of professional experience
Work History
Client Services Administrator
St. John Paul II
4201 Marathon Blvd, Suite 301, Austin, TX 78756.
05.2022 - Current
- Efficiently maintained important files both physically and electronically; ensured easy access when required during audits or reviews.
- Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
- Provided exceptional customer service by promptly responding to client requests and concerns, maintaining a high level of professionalism at all times.
- Delivered exceptional results under tight deadlines by effectively prioritizing tasks and maintaining focus on key objectives.
- Managed high-volume client accounts, ensuring accurate documentation and timely communication.
- Exceptionally managed large volumes of daily tasks while prioritizing competing deadlines, resulting in minimal delays or disruptions to operations.
- Developed strong relationships with clients through excellent interpersonal skills and consistent followups.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Bank Teller
Falcon Bank
1795 Main St, Buda, TX 78610
02.2021 - 05.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Provided customer records, account statements and copies of checks.
- Audited fellow teller currency to contribute to dual-control procedures.
- Assisted customers with compromised debit cards and issued new credentials.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
Education
Associate of Science - Diagnostic Medical Sonography
Austin Community College
Austin, TX06.2026
Skills
- Strong Organization
- Billing and Invoicing
- Data entry proficiency
- Customer Relations
- Teamwork and Collaboration
- Reliability
- Excellent Communication
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
- Product Knowledge
- Professionalism
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Client Services Administrator
St. John Paul II
05.2022 - Current
Bank Teller
Falcon Bank
02.2021 - 05.2022
Associate of Science - Diagnostic Medical Sonography
Austin Community College