Giselle Serrano
Orland Park,Illinois
Summary
Marketing student with 8 years of administrator expertise. Possesses excellent organizational and problem-solving skills, and a strong attention to detail. Proven track record of successfully managing and streamlining administrative processes to increase efficiency and productivity. Seeking to apply background in administration and growing marketing expertise to contribute to the success of a dynamic company.
Overview
8
8
years of professional experience
Work History
Compliance Analyst / Administrator
El Valor
09.2023 - Current
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Maintained personnel records and updated internal databases to support document management.
- Answered phone promptly and directed incoming calls to correct offices.
- Reduced overhead costs through careful budget management and resource allocation.
Administrator
ABS Behavioral Services
02.2019 - 09.2023
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed office payments by contacting patient insurance and establishing payment arrangements with patients.
- Confirmed appointments, communicated with clients through phone and email and updated client records.
- Organized, maintained, and updated important information with the use of Microsoft Office.
- Operated multi-line telephone system to answer and direct high volume of calls.
Administrative Assistant
Newlyweds Foods Inc
05.2016 - 02.2019
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
Bachelor of Science in Marketing -
University of Illinois At Chicago
Chicago, IL12.2024
Associate Of Science in Psychology -
Harold Washington College
Chicago, IL05.2019
Skills
- Communication Skills
- Proficient in Microsoft Office and Adobe
- Team Collaboration
- Recordkeeping and File Management
- Attention to Detail
- Customer Service
Languages
English
Spanish
Timeline
Compliance Analyst / Administrator
El Valor
09.2023 - Current
Administrator
ABS Behavioral Services
02.2019 - 09.2023
Administrative Assistant
Newlyweds Foods Inc
05.2016 - 02.2019
Bachelor of Science in Marketing -
University of Illinois At Chicago
Associate Of Science in Psychology -
Harold Washington College
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