Giselle Shannon
Las Vegas,NV
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Kitchen/Cashier
Ramona Petroleum
06.2020 - 10.2024
- Prepare food and bakery items daily
- Ordered merchandise for the sales floor and for employee use
- Stock merchandise, rotate stock and checking expiration dates
- Data entry, cashing and custodial duties
- Scanned and checked in outside venders
- Making sure that the store is cleaned and stock at all times
Janitorial Services
BARBS CLEANING SERVICE
07.2019 - 06.2020
- Monitored building security and safety by performing tasks such as locking doors after operating hours.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Dusted furniture, machines or equipment.
- Followed safety processes for all manual and electric cleaning equipment.
- Managed inventory of cleaning supplies and equipment, placing orders when necessary.
- Handled minor repairs and maintenance tasks to ensure facility upkeep.
Customer Service/Call Center
JEROMES FURNITURE
01.2019 - 07.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Handled escalated customer service issues professionally and efficiently.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Documented sales call data in company software.
- Cross-sold additional products and services to purchasing customers.
- Updated customer information in the database accurately.
- Followed up on sales leads through outbound calling.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
Manager
THE CATERING GROUP
01.2013 - 12.2018
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Managed and trained cashiers on proper cash handling procedures.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Graduate Certificate - EKG
Regional Occupational Program
06-2007
Graduate Certificate - ICD 9 & Coding
Grossmont College
El Cajon, CA05-2004
Skills
- Customer Service Excellence
- Engaged Listening
- Analytical Problem Solving
- Team Performance Management
- Continuous Process Evaluation
- Skilled in Conflict Management
- Time Management
- Telephone Communication Skills
- Inventory Presentation Skills
- Data Management
- Customer Profile Adjustments
- Ordering and stocking
- Staff training
- Work ethic and integrity
- Cash management
- Written and verbal communication
- Dependability and reliability
Timeline
Kitchen/Cashier
Ramona Petroleum
06.2020 - 10.2024
Janitorial Services
BARBS CLEANING SERVICE
07.2019 - 06.2020
Customer Service/Call Center
JEROMES FURNITURE
01.2019 - 07.2019
Manager
THE CATERING GROUP
01.2013 - 12.2018
Graduate Certificate - EKG
Regional Occupational Program
Graduate Certificate - ICD 9 & Coding
Grossmont College
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