Giselle Solis

- Answered incoming calls, directing clients to individuals addressing specific needs.

- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.

- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.

- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.

- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.

- Updated office policies and procedures manual, ensuring compliance and up-to-date guidelines.

- Managed multi-line phone system, ensuring prompt and courteous service to callers.

- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

- Trained and developed new employees to make their transition in to the team as smooth as possible.

- keep track of monthly sales and goals.

- Maximized performance by monitoring daily activities and mentoring team members.

- Developed detailed plans based on broad guidance and direction.

- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

- Accomplished multiple tasks within established timeframes.

- Supervised all online processed orders, update and maintain customer and order information.

- Responsible for handling bank deposits drop off and scanning in new merchandise in a timely manner.

- Answering emails &phone calls with customer service and management needs.

- Frequent business travel through DFW to assist other Party City organizations.

- Provided each customer with top-notch, personalized service and courteousness to increase sales & customer service.

- Helped deliver and place merchandise on the sales floor when all merchandise is processed.

- Ensures recovery, Sizing and markdown are complete to company standards through teaching, assigning tasks and following up per company best practice.

- Responsible for the maintenance and cleanliness of the fitting rooms

- Greeted customers and directed to requested products.

- Provided exceptional customer service while working the sales floor

when necessary; addressing inquiries, locating items, and processing transactions.

- Disposed of damaged or defective items or coordinated returns to vendors for covered items.

- Moved cardboard, plastic ties, and other debris from unboxing to trash.

- Kept work areas neat, clean and free from debris.