Giselle Sotelo-Aguilar
Norwalk,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
1
1
Language
Work History
Assistant Manager
Katrina's Mexican Kitchen
06.2023 - Current
- Led the creation and launch of new menu items, resulting in a 10% increase in average check sizes
- Interacted with 100+ clientele daily and ensured each guest received exceptional customer service
- Implemented scheduling systems aligning staff availability with peak hours, reducing labor costs by 12%
- Efficiently and accurately multitasked in a fast-paced demanding environment to complete all work tasks required.
Operations Intern
Ross Stores, Inc
06.2022 - 08.2022
- Utilized Microsoft Excel to create daily production reports, completed associate follow-ups, and created unit tables
- Exceeded the record from all previous interns twice by receiving over 101,000 units in one eight-hour shift
- Analyzed data from the DD's database to create informative pivot tables to assist in the decision-making process
- Lead daily meetings with 25+ associates to discuss company regulations and to motivate associates.
Founder
Gg Essentials
11.2021 - 07.2022
- Interacted with over 10+ customers monthly via Etsy to ensure customer satisfaction expectations were met
- Leveraged advanced Excel modeling techniques to efficiently manage costs and track inventory levels
- Promoted products at different city events while communicating with various individuals at Farmer's Markets
- Created weekly agendas utilizing Microsoft Word and Microsoft Excel to maintain organization and productivity.
Team Manager
El Ranchero Mexican Food
09.2021 - 06.2022
- Communicated with 15+ staff members to ensure superb customer service was provided at all times
- Ensured that all company policies and procedures were satisfied to maintain a healthy work environment
- Conducted meetings monthly to inform staff of policy changes., performance evaluations, and announcements
- Evaluated employee performance monthly to ensure company objectives were being met.
Education
Bachelor of Science - Business Administration, Business Analytics
University of California, Riverside
Riverside, CASkills
- Software:
- Python (proficient), AWS, SQL (knowledgeable), Tableau
- Computer: Google Workspace, Microsoft Office Suite
- Strategic Planning
- Sales Reporting
- Project Management
- Strategic Thinking
- Microsoft Excel proficiency
- Quantitative skills
- Data Interpretation
- Decision-Making
- Verbal Communication
Additional Information
PROJECTS
- Sales Dashboard for USA Market:
Transferred information from an Excel spreadsheet to create a well-organized visual representation of the data. Created interactive and appealing visualizations that provide insights into the sales performance of the USA market. Utilized Tableau to integrate user-friendly filters, enabling dynamic data segmentation, for enhanced usability.
Certification
Excel Essential Training (Microsoft 365)
Issued March 2023
Languages
Spanish
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 20+ staff members.
- Resolved product issue through consumer testing.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balancePaid sick leaveHealthcare benefitsTeam Building / Company RetreatsPaid time off401k matchCareer advancementTimeline
Assistant Manager
Katrina's Mexican Kitchen
06.2023 - Current
Operations Intern
Ross Stores, Inc
06.2022 - 08.2022
Founder
Gg Essentials
11.2021 - 07.2022
Team Manager
El Ranchero Mexican Food
09.2021 - 06.2022
Bachelor of Science - Business Administration, Business Analytics
University of California, Riverside
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