Giselle Torres
The Bronx,NY
Summary
I am a hardworking employee with customer service, multitasking and time management abilities.-organized time manager, with over 6 years as a Coordinator/Care Manager. A compassionate individual whom enjoy my line of work, able to help others establish and maintain a trusted relationship and provide supportive resources to ensure the well-being of the clients.
Overview
10
10
years of professional experience
Work History
Case Manager
Cayuga Centers
New York, NY
12.2024 - Current
- Ensured safety for all youth within foster homes.
- Managed caseload of eight to 12 youth, adapting to placements and releases.
- Conducted monthly home visits in person or virtually.
- Supported sponsorship processes for each youth effectively.
- Coordinated with Division of Sponsor Administration, clinicians, and case coordinators on case reviews.
- Ensured youth enrollment and attendance in school.
- Responded to client emergencies outside regular work hours.
- Maintained updated records in UC Portal.
Care Manager
Tri-CountyCare
Spring Valley , NY
07.2018 - 01.2024
- Assisted clients in developing and achieving short-term and long-term goals.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.
- Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Served as a liaison between clients' families and community agencies providing services to them.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Ensured that all documentation is completed accurately according to state regulations.
- Developed and implemented care management plan to address needs and goals.
- Maintained records management system to process personnel information and produce reports.
- Conducted assessments of clients to determine eligibility for services.
Medical Service Coordinator (MSC)
Southeast Bronx Neighborhood Center, Inc.
The Bronx, NY
04.2016 - 06.2018
- Develop and maintain a personalized plan designed to meet individuals with developmental disabilities needs and goals
- Link families with Intellectual Developmental Disability in gaining access to service and support
- Provide assistance and advocacy for families seeking services; guide them thru the process and provide educated information on how it best serve them
- Assist in housing courts, social security office, obtaining legal guardianship, referrals to psychosocial evaluation and other services
- Assist through the documentation process for services such as Medicaid and HRA services (Food stamps, welfare, and one shot-deal), among others
- Develop care plans with families input to determent what's best to address their needs, maintain a health social lifestyle and productive activities while away from the program
- Provide linkages to workshop and resources to individuals and their families
- Enter plans, case notes, activity tracker and compliance documentation into Medisked Database
- Schedule home visits and conduct Annual and Six Month reviews for each individual
- Arrange for clinical assessments to determine the person's functional abilities and services needed
- Monitor health, services and satisfaction of service for individuals
- Develop, maintain and perform Individualized Server Plan (ISP) assessments.
- Managed patient registration and scheduling for medical services.
- Assisted with the coordination of care between providers, patients and insurance companies.
- Conducted follow-up calls to patients to ensure satisfaction with services provided.
- Maintained up-to-date records of all medical services rendered by providers.
- Monitored compliance with applicable laws, regulations, policies and procedures.
Internship
The Law Office of Daniel Chaves
09.2015 - 04.2016
- Organize and maintain electronic and hard copies of files
- Provides prompt, courteous and professional handling of correspondence, telephone calls, photocopying and faxes
- Provide support to the firm partners and legal team drafting contracts, proof reading material, and general administrative functions
- Conducting research and creating and managing various online spreadsheet
- Keeping abreast and informing others of industry changes, relevant news articles and legal/regulatory updates.
Education
Bachelor of Science - Criminal Justice
Monroe College
Bronx06-2016
Skills
- Strong communicator, Bilingual English & Spanish written and verbal
- Ability to work independently with low or none supervision while maintaining high efficiency
- Time Management & Deadline-driven
- Critical Problem thinker
- Service Coordination
- Workflow Coordination
Timeline
Case Manager
Cayuga Centers
12.2024 - Current
Care Manager
Tri-CountyCare
07.2018 - 01.2024
Medical Service Coordinator (MSC)
Southeast Bronx Neighborhood Center, Inc.
04.2016 - 06.2018
Internship
The Law Office of Daniel Chaves
09.2015 - 04.2016
Bachelor of Science - Criminal Justice
Monroe College