GISELLE URREA
Homestead
Summary
Adept at behavioral management and compassionate care, I significantly enhanced patient and customer relations at Accredo Specialty Pharmacy. My expertise in HIPAA compliance and customer service, combined with a proven track record in problem resolution and relationship building, positions me as a valuable asset to any team.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA
Accredo Specialty Pharmacy
09.2024 - Current
- Operated electronic health record software to accurately document patient information, ensuring timely updates.
- Communicated effectively with healthcare team to relay patient needs and changes in condition.
- Provided emotional support and companionship to patients, enhancing mental well-being.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Correctional Officer
Dade Correctional Institution
09.2023 - 06.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Cashier
Dunkin' Donuts
09.2017 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Front Desk Receptionist
Nature Touch
10.2019 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
Front Desk Receptionist
Costa Farms
08.2019 - 10.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
HIGH SCHOL DIPLOMA - Phlebotomy
PALMVIEW HIGH SCHOOL
PALMVIEW, TX06-2016
Skills
- Behavioral management
- Emotional support
- Compassionate care
- HIPAA compliance
- Customer service
- Inbound customer service
- Call center experience
- Problem resolution
- Relationship building
- Payment processing
- Order processing
Certification
Phlebotomist
Correctional Officer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PCA
Accredo Specialty Pharmacy
09.2024 - Current
Correctional Officer
Dade Correctional Institution
09.2023 - 06.2024
Front Desk Receptionist
Nature Touch
10.2019 - 03.2021
Front Desk Receptionist
Costa Farms
08.2019 - 10.2019
Cashier
Dunkin' Donuts
09.2017 - 01.2022
Phlebotomist
Correctional Officer
HIGH SCHOL DIPLOMA - Phlebotomy
PALMVIEW HIGH SCHOOL
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