Summary
Overview
Work History
Education
Skills
Additional Information - Responsibilities
Timeline
Generic
Giselle Vasquez

Giselle Vasquez

Hyattsville,Maryland

Summary

I'm dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. im as well dedicated in administrative profession well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring my relevant work experience to your team.

Overview

6
6
years of professional experience

Work History

Patient Services Supervisor

Physical therapy and hand rehabilitation
05.2023 - Current
  • Provided excellent customer service to patients and medical staff
  • Organized patient records and database to facilitate information storage and retrieval
  • Followed document protocols to safeguard confidentiality of patient records
  • Maintained confidential health information according to state and federal regulations
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Promoted a positive work environment through effective team collaboration and open communication channels.

PATIENT CARE NAVIGATOR

Mary's Center, Maternal and Child Care
11.2022 - 03.2023
  • Provided excellent customer service to patients and medical staff
  • Organized patient records and database to facilitate information storage and retrieval
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
  • Followed document protocols to safeguard confidentiality of patient records
  • Maintained confidential health information according to state and federal regulations
  • Answered incoming calls, scheduled appointments and filed medical records.

HOSTESS AND SERVER

Duck Duck Goose
05.2022 - 09.2022
  • stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
  • Assigned patrons to tables suitable for needs and restaurant section rotation
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
  • Support servers, food runners and bussers with keeping dining are ready for every guest.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

RECEPTIONIST/OFFICE ASSISTANT

Aki Express
11.2018 - 02.2020
  • Responded to inquiries from callers seeking information
  • Helped office staff prepare reports and presentations for internal or client-related use
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Answered central telephone system and directed calls accordingly
  • Manage multiple tasks and met-time sensitive

Deadlines.

Education

High school Degree -

Bladensburg High School

Skills

  • Customer service
  • Communication skills
  • Bilingual
  • Medical service administrator
  • Organization and Time Management
  • Strategic Planning
  • Restaurant experience

Additional Information - Responsibilities

Responded to inquiries from callers seeking information Helped office staff prepare reports and presentations for internal or client-related use Collected and distributed messages to team members and managers to support open communication and high customer service

Timeline

Patient Services Supervisor

Physical therapy and hand rehabilitation
05.2023 - Current

PATIENT CARE NAVIGATOR

Mary's Center, Maternal and Child Care
11.2022 - 03.2023

HOSTESS AND SERVER

Duck Duck Goose
05.2022 - 09.2022

RECEPTIONIST/OFFICE ASSISTANT

Aki Express
11.2018 - 02.2020

High school Degree -

Bladensburg High School
Giselle Vasquez