Giselle Vazquez
El Paso,Texas
Summary
Proven expertise in customer support and critical thinking, honed at a family business and in childcare roles. Excelled in enhancing customer satisfaction and resolving complaints, demonstrating exceptional conflict resolution skills. Maintained a focus on achievements, including a significant improvement in customer service efficiency, by leveraging both hard and soft skills.
Overview
1
1
year of professional experience
Work History
Customer Service Officer
Family Business
06.2024 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
Babysitter
Family Members
06.2023 - 08.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
High School Diploma -
Americas High School
El Paso, TX05-2023
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Conflict resolution
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Officer
Family Business
06.2024 - 09.2024
Babysitter
Family Members
06.2023 - 08.2023
High School Diploma -
Americas High School
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