Giselle Vazquez
MIAMI
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve goals. Methodical and detail-oriented team player with expertise in team leadership. Possess strong team working skills along with effect communication. Offering these skills and strong work ethic.
Overview
12
12
years of professional experience
Work History
Office Coordinator
Mount Sinai Medical Center
11.2021 - Current
- Managed office activities by maintaining communication between patients, tracking records, and filing all documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Deal with customer complaints or issues.
- Manage patient messages.
- Monitor medication and medical supplies.
Patient Representative/Surgical Coordinator
Mount Sinai Medical Center
06.2018 - 11.2021
- Ensure all preoperative testing are scheduled
- Experienced in policies and procedures of insurance companies and medical authorization practices
- Manages and coordinates daily surgery schedules for patients and surgeons.
- Pre-certification of surgeries, admissions, ancillary/diagnostic testing.
- Prepare information for patient.
- Provides back-up coverage to the reception desk (check-in/check-out) area.
- Uses electronic medical records, scanning information into patient's chart.
- Patient registration
- Collect co-payments
- Filling documents
- Scanning documents
- Verifying insurance
- Obtaining insurance authorizations and referrals
- Completed additional duties as assigned
Receptionist
Ritecare Medical Center
11.2012 - 05.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated patient records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Resolved patient problems and complaints.
- Handled cash transactions and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit.
Education
High School Diploma -
Brito Miami Private High School
Skills
- Excellent written and oral communication skills
- Proficient with operations systems such as Microsoft Office, Eclinicals, Soarian Financials, Epic and Cerner Millenium
- Over 6 years of administrative operations and healthcare field experience
- Fluent in Spanish and English
- Energetic self-starter with highly effective problem-solving skills
Timeline
Office Coordinator
Mount Sinai Medical Center
11.2021 - Current
Patient Representative/Surgical Coordinator
Mount Sinai Medical Center
06.2018 - 11.2021
Receptionist
Ritecare Medical Center
11.2012 - 05.2018
High School Diploma -
Brito Miami Private High School
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