Giselle Villa
Las Vegas,NV
Summary
Accomplished financial professional with expertise in underwriting and personal banking, bringing a proven ability to analyze data and foster customer relationships. Known for building trust with both clients and team members, delivering strategic financial solutions that drive significant business growth.
Leverage strong interpersonal skills to connect with clients by providing tailored support through financial expertise and language capabilities. Eager to contribute to Bank of America by applying financial acumen and a commitment to exceptional service to foster customer loyalty and organizational success.
Overview
11
11
years of professional experience
Work History
Quality Specialist
Credit One Bank N.A.
Las Vegas, NV
02.2025 - Current
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Developed and implemented strategies to improve customer satisfaction and call quality.
- Utilized data analysis tools such as Excel spreadsheets or databases for recording information from monitored calls.
Underwriter
Wells Fargo & Company
Las Vegas, NV
10.2020 - 10.2024
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
- Made approval and denial recommendations by determining accurate risk levels.
- Contributed to ongoing improvements in underwriting procedures by participating in team meetings and providing insightful suggestions for process enhancements.
Personal Banker
Wells Fargo & Company
Las Vegas, NV
03.2014 - 10.2020
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients
Education
Dental Hygiene
CSN
Las Vegas, NVSkills
- Proficient in underwriting guidelines
- Data-Driven Analysis
- Meticulous document review
- Technical Proficiency
- Adaptability
- Conflict Resolution Skills
- High-level task management
- Call Center Customer Service Excellence
- Commitment to Customer Satisfaction
- Strategic customer relationship development
Accomplishments
• Facilitated Training Programs for Underwriting Staff: Successfully trained and mentored underwriting interns and trainees.
• Optimized Application Processing: Processed over 200 applications daily, streamlining operations and high-volume demands.
• Enhanced Underwriting Policies for Loss Reduction: Improved underwriting policies and procedures to significantly reduce losses and increase financial security.
• Consistently Exceeded Audit Standards: Achieved over 95% in monthly audit by prioritizing accuracy and reinforcing company standards.
Languages
Spanish
Native/ Bilingual
Timeline
Quality Specialist
Credit One Bank N.A.
02.2025 - Current
Underwriter
Wells Fargo & Company
10.2020 - 10.2024
Personal Banker
Wells Fargo & Company
03.2014 - 10.2020
Dental Hygiene
CSN