Summary
Overview
Work History
Skills
Languages
Timeline
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Giselle Xochitiotzi

Eastvale, CA,CA

Summary

Detail-oriented leasing and compliance professional with experience in property management, tenant relations, and administrative support. Adept at ensuring regulatory compliance, conducting audits, and managing leasing documentation. Strong background in customer service, market research, and digital marketing. Bilingual (English/Spanish) with expertise in Microsoft Office and CRM systems.

Overview

5
5
years of professional experience

Work History

Leasing Professional

Greystar Property Management
07.2024 - Current
  • Collaborated with on-site teams to optimize leasing and compliance strategies.
  • Conducted tenant screenings and recertification's to determine eligibility per program guidelines.
  • Work at a Low-Income Housing Tax Credit (LIHTC) property, ensuring compliance with HUD and BOND program regulations.
  • Trained in annual recertification's, verifying tenant eligibility and income requirements.
  • Assist the Assistant Manager with collecting and reviewing income documentation for recertification processing.
  • Conduct file audits to maintain accuracy in income verification, facilitated property inspections, and household composition records.
  • Resolve rent payment discrepancies and ensure compliance with tenant ledgers.
  • Participated in regular training sessions to stay current on industry trends and best practices.
  • Managed renewal process for existing tenants, discussing lease terms and negotiating rent increases when appropriate.

Health Life Insurance Agent

Family First Life
11.2022 - 07.2024
  • Built strong client relationships through tailored consultations.
  • Ensured compliance with data protection regulations and policy issuance.
  • Maintained meticulous records of client interactions, policies, and transactions.
  • Conducted market research to adapt and refine sales strategies.
  • Reviewed medical history of customers to provide accurate policy recommendations.

Leasing Administrator

Lewis Management
10.2023 - 01.2024
  • Supported on-site management with tenant recertification's and lease renewals.
  • Conducted file audits to ensure accuracy in income verification and household composition records.
  • Assisted in compliance-related initiatives, maintaining regulatory standards.
  • Provided customer service support through phone and email correspondence.
  • Partnered with cross-functional teams to enhance occupancy rates and leasing efficiency.
  • Prepared lease agreements and explained terms and conditions to new residents
  • Verified applicant income, credit history, and rental references to determine eligibility for tenancy.

Retail Sales Associate

Best Buy
10.2019 - 01.2023
  • Built strong client relationships through tailored consultations.
  • Ensured compliance with data protection regulations and policy issuance.
  • Maintained meticulous records of client interactions, policies, and transactions.
  • Conducted market research to adapt and refine sales strategies.

Skills

  • Fair housing regulations
  • Goal-oriented mindset
  • Bilingual (English/Spanish)
  • Housing Compliance & Auditing
  • Affordable housing educated
  • Tenant Relations & Conflict Resolution
  • Lease Management & Occupancy Optimization
  • Document Management & Regulatory Compliance
  • Customer Service & Communication
  • Microsoft Office
  • Market Research & Digital Marketing
  • Training & Leadership
  • File & Ledger Auditing
  • Payment Reconciliation & Rent Processing
  • RealPage, trained

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Leasing Professional

Greystar Property Management
07.2024 - Current

Leasing Administrator

Lewis Management
10.2023 - 01.2024

Health Life Insurance Agent

Family First Life
11.2022 - 07.2024

Retail Sales Associate

Best Buy
10.2019 - 01.2023

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Giselle Xochitiotzi