Giselle Zuniga Chavez
Aurora,CO
Summary
Accomplished, motivated individual consistently striving for great client satisfaction and retention. Well-versed in customer service, sales, accounting and inventory management. Dedicated to expand knowledge of company policies, products and services for optimized client contentment, while maintaining an energetic, sympathetic demeanor.
Overview
16
16
years of professional experience
Work History
Small Business Specialist
U.S. Bank
04.2020 - Current
- Analyzed client needs and recommended appropriate banking products, fostering long-term relationships.
- Developed customized solutions of deposit, lending, and other products for small business customers.
- Prospected for new business through networking, community outreach, and customer referral generation.
- Managed a diverse portfolio of small businesses spanning multiple industries, demonstrating adaptability and versatility as a Small Business Specialist.
- Guided small business owners in navigating credit options, improving their understanding of financial products and services.
- Generated new business leads through networking events, referrals from satisfied customers, and proactive outreach efforts.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Educated client on online banking and mobile banking applications.
- Resolved escalated client issues promptly, maintaining high levels of trust and loyalty.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Assistant Manager
Cafe Rio
01.2010 - 08.2019
- Delivered exceptional customer service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet client needs
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Developed, implemented and managed business plans to promote profitable sales
- Coached team members on effective methods, operations and procedures
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
District Manager
Metro PCS Through MN Wireless
12.2013 - 07.2018
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Met deadlines by proactively managing individual and team tasks
- Monitored client buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Supervised 13 locations to ensure high-quality standards of operation
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Researched and corrected regular, advanced and long-standing client concerns to promote company loyalty
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Completed audit papers by thoroughly documenting audit tests and findings
Education
Emily Griffith Technical College
Denver, CO11.2015
Skills
- Bilingual(English, Spanish)
- Deep Client Relationships
- Team Player
- Leadership
- Problem Solver
- Fast Learner
- Customer Service Excellence
- Attention to Detail
- Client Engagement
- Work Planning and Prioritization
- Loan Origination
- Underwriting knowledge
- Excellent Communication
Timeline
Small Business Specialist
U.S. Bank
04.2020 - Current
District Manager
Metro PCS Through MN Wireless
12.2013 - 07.2018
Assistant Manager
Cafe Rio
01.2010 - 08.2019
Emily Griffith Technical College