Giselle LaMotte
McKinney,TX
Summary
Goal driven leader with experience to get results in a timely manner with an elevated level of quality. A customer focused individual with analytical skills. A strategic thinker, collaborative partner, and effective communicator with the ability to drive creative solutions.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
AT&T
Dallas, TX
01.2023 - 06.2024
- Built and nurtured strong, enduring client relationships to foster customer loyalty and increase customer usage and adoption of solutions.
- Developed trusted advisor relationships with key accounts, delivering business impact and innovation by understanding customers' key business issues and aligning solutions accordingly.
- Collaborated with sales, training, onboarding, and technical teams to identify growth opportunities within the territory, executing account plans for renewal and expansion to generate new revenue.
- Forecasted and tracked key account metrics, such as quarterly and annual growth, sales, and retention, and prepared reports on account status for internal management.
- Owned the end-to-end customer experience, journey, and renewal results for assigned accounts, solidifying strong partnerships and commitment to customer success.
Executive Account Manager
AT&T
Plano, TX
04.2022 - 01.2023
- Consistently demonstrated exceptional sales management skills in the information security within the mobility field, utilizing pipeline management tools and strategic partnerships to drive outstanding results and exceed quarterly and annual revenue goals, contributing significantly to organizational growth.
- Highly skilled in all stages of the sales process, from proactive lead generation to impactful product demonstrations, effective negotiations, and successful closures. Successfully achieved targets through proactive prospecting and compelling solution presentations.
- Built extensive networks and strong relationships with key decision-makers across diverse industries, fostering connections that enabled successful sales outcomes and client retention.
- Demonstrated ability to successfully forecast and manage sales pipelines using CRM systems, ensuring accurate reporting and progress tracking.
- Delivered sales metrics, designed solutions aligned with customers' strategic business priorities, leveraging in-depth understanding of their businesses and applying relevant technologies. Closed deals directly to maintain strong client relationships.
Account Manager
Clover Health
Montgomery (remote), NJ
10.2021 - 03.2022
- Aiming to foster strong member connections and enhance health results in the Medicare Advantage realm.
- Establish rapport with Medicare members, educate them on clinical programs, and achieve successful enrollments.
- Develop effective sales strategies for high conversion rates and attainment of enrollment goals.
- Meet daily enrollment targets independently while maintaining data-driven tracking and customer relationships.
- Cultivate trustworthy relationships, through proactive member engagement with Medicare members to fulfill their needs with utmost integrity.
Executive Account Manager
Sun Pharmaceuticals
Princeton, NJ
01.2019 - 09.2021
- Developed and executed business plans to drive sales, increase healthcare professional (HCP) awareness of the assigned therapeutic area, and identify treatment gaps.
- Achieved strong performance metrics by surpassing overall activity and adherence targets, as well as meeting financial objectives for the assigned territory.
- Negotiated with customers on existing contract terms while collaborating with and mentoring team members. Shared customer retention best practices, facilitated timely problem-solving, and fostered a culture of success within the team.
- Optimized business opportunities in targeted physician offices, key clinics, and hospital accounts specializing in Medical Dermatology. Effectively coordinated and integrated with field-based colleagues to drive product acceptance and deliver exceptional customer service.
Executive Account Manager
Universal Preservachem
Somerset, NJ
05.2018 - 09.2019
- Corresponded closely with the Key Accounts commercial team to execute customer sales growth and retention strategies, ensuring district customer activity aligned with broader account retention and growth strategy.
- Identified customized solutions and customer challenges. By conducting customer and market research to effectively integrate findings into the sales process.
- Supported the district commercial team in the corporate accounts bid process by providing account analysis and competitive data.
- Actively inputted data into the Customer Relationship Management (CRM) platform to plan and track sales activity, contributing to comprehensive sales planning and performance tracking.
Technical Manager
BASF Chemical
New Providence, NJ
09.2016 - 05.2018
- Collaborated closely with regional analytical team members, technical managers, and requestors from the Americas region, including the Analytical North America (ANA) team and global Coating Solutions analytical teams.
- Ensured the operation and maintenance of instrumentation, providing project leadership to determine appropriate methodologies for identifying and quantifying chemical compositions across various project areas, including customer production issues, field technical sales support, customer launches, product development, regulatory submissions, and manufacturing support.
- Provided successful problem resolution for customers, improved material performance through collaboration with technical teams, issued analytical reports for internal and external customers, troubleshooted issues, performed maintenance on analytical and testing instruments, and innovated and developed novel analytical techniques to enhance division performance.
Education
Bachelor of Arts - Sociology
Kean University
Union, NJSkills
- Account Management
- Contract Retention Management
- Customer Relationship Management
- Dashboards Curation/Creation
- Decision Making
- Inter-Department Collaboration
- Presentations and Public Speaking
- Project Planning
- Negotiation and Conflict Resolution
- Verbal and Written Communication
- (CRM) Salesforce Software
- Microsoft Office Suite
- Microsoft Excel
- Outreach
- SaaS
- SAP
- ServiceNow
- Oracle
High-performance Awards
Top Performer in Q3 and Q4 of 2022 at AT&T.
Lead Performer in Q1 and Q2 of 2021 at Sun Pharmaceuticals.
Lead Performer in Q1, Q2 and Q4 of 2020 at Sun Pharmaceuticals.
Best Practices Ambassador in Q2 and Q4 of 2019 at Sun Pharmaceuticals.
Timeline
Customer Success Manager
AT&T
01.2023 - 06.2024
Executive Account Manager
AT&T
04.2022 - 01.2023
Account Manager
Clover Health
10.2021 - 03.2022
Executive Account Manager
Sun Pharmaceuticals
01.2019 - 09.2021
Executive Account Manager
Universal Preservachem
05.2018 - 09.2019
Technical Manager
BASF Chemical
09.2016 - 05.2018
Bachelor of Arts - Sociology
Kean University
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