Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Giselmis Ramos

MIAMI,FL

Summary

Organized Office Manager Assistant with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership and understanding of budgets, payroll and office organization needs. Offering these skills and strong work ethic.


Overview

8
8
years of professional experience

Work History

Office Administrator Assistant

ARM Homes
02.2021 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted with contract negotiations, ensuring mutually beneficial terms for both parties involved in projects.
  • Coordinated cross-functional teams to ensure smooth collaboration and successful project execution.
  • Provided administrative support by organizing travel arrangements, managing calendars, and preparing meeting materials as needed.
  • Supported quality assurance measures by diligently reviewing project deliverables and ensuring adherence to established standards.
  • Provided administrative support during key projects, ensuring timely completion and adherence to defined budgets or resource constraints.

Patient Access Representative

Mount Sinai Medical Center.
06.2021 - 01.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Managed approximately 95+ daily patient registrations for upcoming appointments.

Customer Service Representative

Pediatric Associates
08.2019 - 05.2021
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Server

IHOP Restaurant
12.2016 - 01.2019
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Customer Service Associate

Sears Holdings Corporation-Kmart
08.2016 - 12.2016
  • Customer Service
  • Cashier

Accountant Assistant

All Bright Plumbing Corp.
05.2016 - 12.2016
  • Answered phone calls regarding financial matters such as payments due.
  • Monitored status of accounts receivable and payable to facilitate prompt processing.
  • Processed payroll by validating work hours and attendance of employees.

Education

High School Diploma -

My American Worldwide Academy

Nursing A. S -

Miami Dade College

Psychology A. S -

Miami Dade College

General Contractor/ Project Manager -

Rofer Construction School

Skills

  • Excellent communications skills developed through several years of customer service experience
  • Time Management
  • Office Administration
  • Database entry
  • File Organization
  • Project Management
  • Computer Skills
  • Problem Resolution
  • Scheduling and Coordinating
  • MS Office
  • Negotiation and Conflict Resolution

References

Available upon request.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Access Representative

Mount Sinai Medical Center.
06.2021 - 01.2024

Office Administrator Assistant

ARM Homes
02.2021 - Current

Customer Service Representative

Pediatric Associates
08.2019 - 05.2021

Server

IHOP Restaurant
12.2016 - 01.2019

Customer Service Associate

Sears Holdings Corporation-Kmart
08.2016 - 12.2016

Accountant Assistant

All Bright Plumbing Corp.
05.2016 - 12.2016

High School Diploma -

My American Worldwide Academy

Nursing A. S -

Miami Dade College

Psychology A. S -

Miami Dade College

General Contractor/ Project Manager -

Rofer Construction School

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Giselmis Ramos