Giselys Cummings
Grand Rapids,MI
Summary
Committed and motivated professional with exceptional customer relation and decision-making skills. Strong work ethic and professional demeanor. Demonstrated initiative and extensive experience working with diverse client base. Prioritizes customer satisfaction and strives to exceed expectations. Customer-focused approach to effectively understand and address the needs of individuals from various backgrounds.
Overview
18
18
years of professional experience
Work History
Accounting Specialist
Stiles Machinery
09.2022 - Current
- 30-40 Answer incoming calls/emails
- Collection calls
- Credit request
- Account verifications
- Payment processing
- Monitor outstanding balances
- Collaborate Cross-functionally w/ sales, service and customer service to resolve billing inquiries
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Tracked funds, prepared deposits and reconciled accounts.
- Diminished outstanding debts by analyzing accounts for issues.
Medical Billing/Pre-authorizations Specialist
Grand River Gastroenterology
04.2019 - 09.2022
- Answer incoming billing questions
- Enter in-patient charges
- Verify insurance
- Determine pre-authorization needs
- Obtain pre-authorizations
- Dispute adverse determinations
- Schedule procedures
- Interpret for all departments
- Coordinate Patient care
- Claims processing
- Collections
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Developed training materials to enhance staff proficiency and productivity.
- Collected, arranged, and input information into database system.
Credit Controller
Booking.com
05.2014 - 04.2019
- Manage and Review daily Aging Reports;
- Collect open invoices;
- Ensure collection targets are met each month;
- Field incoming customer requests by phone or e-mail;
- Research and resolve inquiries from partners;
- Appropriately escalate collection issues;
- Request various adjustments and allocations to Accounts Receivables;
- Effectively collaborate and build a strong and professional relationship with internal partners and communicate a single message to our customers;
- Optimized credit approval and collection processes, improving operational efficiencies by over 20%.
- Increased collection rates through proactive account management and regular follow-ups with clients.
- Maintained accurate records of all communications related to debtor management for audit purposes.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
Patient Services Representative
MedDirect
08.2013 - 05.2014
- Answer patient inquiries regarding billing, procedures, policies and available services
- Explain insurance coverage information to patients
- Process payment transactions
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
Administrative Assistant
Brigham and Women’s Hospital
04.2011 - 05.2012
- Handled the check in and out of patients, scheduled appointments, and managed incoming and outgoing calls
- Verified insurance information, file patient charts, prep charts, entered Precipio (Radiology)orders, obtained authorization for radiology testing, maintained office supplies stocked
- Accurately copied physician-dictated reports and complied with patient requests for copies of patient records
- Handled, processed and distributed confidential patient information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Scheduling Representative
Saint Mary’s Hospital
03.2009 - 02.2012
- Scheduled and confirmed appointments for entire management team
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Increased customer loyalty through thanking them for calling and assisting them through our scheduling process
- Managed incoming and outgoing calls for a busy hospital
- Maintained and prioritized daily tasks and projects including: call logs, appointments, and general errands
- Facilitated cross-functional collaboration between departments through clear communication of shared goals and expectations related to scheduling requirements.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Provided exceptional customer service while addressing inquiries related to appointments, rescheduling requests, or general information on services offered.
Receptionist
Cherry Street Health Services
04.2007 - 03.2009
- Performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation
- Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands
- Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development
- Scheduled and confirmed appointments for entire management team
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Associates of Science - Health Management
Ultimate Medical Academy
Tampa, FL01.2020
Professional Training Certificate - Medical Billing & Coding
Olympia Training Institute
Walker, MI01.2006
General Education - High School Diploma
Grand Rapids Central High School
Grand Rapids, MI01.2003
Skills
- Advanced Excel Skills
- Proficient in Microsoft Office
- Medical Claims Processing
- Experienced with IDX Systems
- Experience with SAP Systems
- Accounts receivable
- Invoice processing
- General ledger management
- Financial statements
- Account reconciliation
- Credit analysis
- Insurance accounting
- 10-key proficiency
- Data processing
- Statement reviewing
- Invoice verification
- Administrative support
Professionaloverview
I am a committed and motivated Accounting Specialist with exceptional customer-relation and decision-making skills, strong work ethic, professional demeanor, great initiative and extensive experience working with a diverse client base.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Accounting Specialist
Stiles Machinery
09.2022 - Current
Medical Billing/Pre-authorizations Specialist
Grand River Gastroenterology
04.2019 - 09.2022
Credit Controller
Booking.com
05.2014 - 04.2019
Patient Services Representative
MedDirect
08.2013 - 05.2014
Administrative Assistant
Brigham and Women’s Hospital
04.2011 - 05.2012
Scheduling Representative
Saint Mary’s Hospital
03.2009 - 02.2012
Receptionist
Cherry Street Health Services
04.2007 - 03.2009
Associates of Science - Health Management
Ultimate Medical Academy
Professional Training Certificate - Medical Billing & Coding
Olympia Training Institute
General Education - High School Diploma
Grand Rapids Central High School
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