GISKA HERIATY
Las Vegas,NV
Summary
Professional hospitality worker with hands-on experience in fast-paced bar environments. Excels in maintaining bar cleanliness, restocking supplies, and supporting bartenders to ensure seamless service. Strong focus on team collaboration and adaptability to changing needs. Reliable, efficient, and customer-focused with excellent multitasking and organizational skills.
Developed exceptional customer service and communication skills in fast-paced dining environment, consistently ensuring guest satisfaction. Demonstrated ability to work efficiently under pressure while maintaining positive attitude and professional demeanor. Seeking to leverage these transferrable skills to transition into new field and contribute effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Barback
Caesars Palace Casino
10.2024 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
- Assisted in setting up and breaking down bar area for special events.
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
- Greeted customers and provided friendly, knowledgeable service.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Food Runner
Caesars Palace
03.2024 - 10.2024
- Pick up from warehouse to the pool
- Ensuring all the pool provide with food
- Responsible to report manager on duty about missing items regarding food
- Deliver drink and food to guests
- Stores food in designated area and storage to prevent spoilage
- Responsible to keep track best use food by date
Food Server
Resorts World
06.2021 - 10.2021
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints
- Delivered exceptional customer service while taking orders
- Accurately recorded others and partnered with team members to serve food and beverages that exceeded guests' expectations
- Skillfully anticipated and addressed guest' service needs
- Offered attentive, friendly guest service
Food server
Golden Nugget
06.2016 - 03.2020
- Maintaining complete knowledge of and comply with all policies, service, procedures and standards
- Attentively and actively anticipating guest's needs
- Communicating and coordinating with staff and management on how to improve performances
- Staying updated on current menu choices, specialties and menu deviations and introducing them to guests
Manager and Chef
Daifuku Japanese Restaurant
01.2015 - 04.2016
- Working together in collaboration with other chefs on making and inventing new menu items
- Encouraging guests to provide feedback on our overall service
- Supervising and managing employees' schedules
- Ensuring that the kitchen staff have the utmost efficiency and working environment that support them to provide their best work for the company
- Fill in any position whenever need it
- Mentored and trained new employees on company policies and procedures
Server and Cashier
Simon Chinese Cuisine
03.2012 - 12.2014
- Relaying orders to the kitchen efficiently by quickly and accurately recording guests' selection
- Guiding guests through menus while demonstrating through knowledge of the foods, beverages and ingredients
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Processed payments and completed register transactions accurately
- Delivered customer checks and securely processed credit card or cash payments
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
Education
Human Resources Management
Maranatha Christian University
West Java, Indonesia2009
High School Diploma - Social
Trinitas Christian High School
West Java, Indonesia2005
Skills
Quick Learner
Effective Multitasking
Strong Work Ethic
Efficient Movement
Attention to Detail
Adaptability and Flexibility
Reliability
Payment Processing
Food handling
Guest Relations
Professional Attitude
Service prioritization
Order Taking
Order Accuracy
Reliable and Responsible
Attentive highly service
High initiative
Work well in face pace industry
Certification
Nevada health card
Tam card
Sheriff card
Languages
Indonesian
Native or Bilingual
Timeline
Barback
Caesars Palace Casino
10.2024 - Current
Food Runner
Caesars Palace
03.2024 - 10.2024
Food Server
Resorts World
06.2021 - 10.2021
Food server
Golden Nugget
06.2016 - 03.2020
Manager and Chef
Daifuku Japanese Restaurant
01.2015 - 04.2016
Server and Cashier
Simon Chinese Cuisine
03.2012 - 12.2014
Nevada health card
Tam card
Sheriff card
Human Resources Management
Maranatha Christian University
High School Diploma - Social
Trinitas Christian High School
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