GISLAINE LUBALA
Cedar Rapids,IA
Summary
Highly motivated and committed medical assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lifeline Primary Care
02.2021 - 01.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Welcomed patients and inquired about wellbeing since last treatment.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Collected histories, vitals, and current complaints via patient interviews.
Medical Assistant Intern
Atlanta Endoscopy Center
01.2019 - 12.2020
- Assist physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected histories, vitals, and current complaints via patient interviews.
- Created and prepared patient charts accurately for clinics and medical professionals.
- Welcomed patients and inquired about wellbeing since last treatment.
Bilingual Customer Service Representative
Amazon
02.2014 - 01.2018
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
- Translated documents, forms and other materials from English to Swahili
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Swahili speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Swahili -speaking customers.
- Met all call quality standards and daily quotas for first-call resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - Nursing
Kirkwood Community College
Cedar Rapids, IA05.2026
Medical Assistant Certification - Medical Assisting
Woodruff Medical Assistant Training School
Tucker, GA09-2020
Skills
- Inventory and supply management
- Medical billing and coding
- Strong communication
- HIPAA compliance
- Proper sterilization techniques
- Advanced anatomy knowledge
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Lifeline Primary Care
02.2021 - 01.2023
Medical Assistant Intern
Atlanta Endoscopy Center
01.2019 - 12.2020
Bilingual Customer Service Representative
Amazon
02.2014 - 01.2018
- CMA - Certified Medical Assistant
Associate of Science - Nursing
Kirkwood Community College
Medical Assistant Certification - Medical Assisting
Woodruff Medical Assistant Training School
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