Gissel Aceves
Watsonville ,CA
Summary
A dynamic leader with a proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations. A hardworking and passionate job seeker with solid organizational skills eager to secure a position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Program Director
New Perspectives Inc.
08.2022 - Current
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Facilitated programming by coordinating resources and deliverables between departments.
- Developed and recommended policies and procedures for evaluating programs.
- Prepared tape for broadcasting by completing final editing.
- Monitored program performance to identify areas for improvement.
- Monitored programming trends to keep content relevant and up-to-date.
- Established program policies and procedures to comply with regulatory requirements.
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Monitored programming schedules, conformance to guidelines and quality.
- Oversaw staff schedules and assignments to handle programming demands.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Identified risks and developed mitigation plans.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Developed proposals and operational plans within assigned area.
- Verified accuracy of program laws and compliance with rules and regulations.
- Provided ongoing direction and leadership for program operations.
- Working closely with Case Manager, develop goals and plans for consumers.
Case Manager
New Perspectives Inc.
04.2022 - 08.2022
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Developed and implemented safety plans to protect clients at risk of harm.
- Partnered with social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed and implemented training programs for staff.
- Participated in community events to promote services and engage with public.
- Evaluated treatment plans against individual goals.
- Provided leadership, guidance and support to staff members.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Program Instructor
New Perspectives Inc.
04.2021 - 04.2022
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
- Created environment that facilitated achievement of development outcomes and promoted and stimulated daily learning.
- Educated clients on proper use of products and systems.
- Utilized creative teaching strategies to engage students in classroom.
- Organized and supervised large and small group activities.
- Incorporated music, art and literature into curriculum.
- Assessed student progress and provided feedback on educational development.
- Supported students in developing self-esteem and self-confidence.
- Implemented age-appropriate curricula to meet needs of learners.
- Developed and implemented behavior management plans.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Implemented instructional plans in accordance with directives and guidelines.
- Guided students to develop social, emotional and physical skills.
- Modeled positive behavior and communication skills for students.
- Monitored classroom to verify safe and secure environment.
- Encouraged use of technology to support student learning.
- Established positive relationships with students and families.
- Learned and properly delivered program curriculum and methodology to include daily and weekly lesson plans supporting objectives and assessments.
GMC Clerk
Safeway
02.2020 - 04.2021
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Edited and proofread documents for accuracy and completeness.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
File Maintenance Clerk
Safeway
02.2020 - 04.2021
- Maintained physical and computer-based filing systems.
- Processed payments, issued receipts, and updated invoices to assist with financial recordkeeping.
- Maintained strict data accuracy standards via multiple reviews of files for presentation to the manager.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Archived and disposed of documents according to established policies.
- Retrieved file information and made copies for authorized users.
- Maintained organized filing system to facilitate easy retrieval of documents.
- Monitored and updated filing systems to meet organization standards.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Created and printed labels for well-organized filing.
- Compiled and inventoried documents for archival.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Restored old files and archived completed files for future reference.
- Located and retrieved requested documents in accordance with established policies.
Home Shopper
Safeway
01.2020 - 04.2021
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Scanned each item's barcode before item's removal from shelf.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Verified each item matched order sheet's description.
- Stored perishable items in refrigerated area until customer's pickup.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Totaled completed order, and provided required documentation for order payment.
Education
Associate of Arts - Liberal Studies
Cabrillo College
Aptos, CA05.2020
Associate of Arts - Spanish
Cabrillo College
Aptos, CA05.2020
Associate of Arts - Sociology
Cabrillo College
Aptos, CA05.2020
Skills
- Records Management
- Critical Thinking
- Lesson Planning
- Program Leadership
- Special Education
- Judgment and Decision-Making
- Effective leader
Timeline
Program Director
New Perspectives Inc.
08.2022 - Current
Case Manager
New Perspectives Inc.
04.2022 - 08.2022
Program Instructor
New Perspectives Inc.
04.2021 - 04.2022
GMC Clerk
Safeway
02.2020 - 04.2021
File Maintenance Clerk
Safeway
02.2020 - 04.2021
Home Shopper
Safeway
01.2020 - 04.2021
Associate of Arts - Liberal Studies
Cabrillo College
Associate of Arts - Spanish
Cabrillo College
Associate of Arts - Sociology
Cabrillo College
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