Summary
Overview
Work History
Education
Skills
Accomplishments
AREAS OF EXPERTISE
Languages
Timeline
Generic

Gissel Angeles

Hialeah,Florida

Summary

Dedicated professional with proven track record of delivering results and exceeding expectations. Strong ability to adapt to new environments and work collaboratively with diverse teams. Committed to continuous learning and growth to drive success for all stakeholders.

Diligent [Desired Position] with proven track record in managing member relationships and enhancing team performance. Successfully led initiatives that improved member engagement and satisfaction. Demonstrated expertise in problem-solving and effective communication. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Collaborative leaders partner with coworkers to promote an engaged and empowering work culture. Document strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through customer relationships and exciting goals.

Overview

26
26
years of professional experience

Work History

Member Manager

Rejoice Unlimited Store
12.2022 - Current

Small Business Banker II

City National Bank
03.2020 - 12.2022

Relationship Manager

Bank of America
11.2004 - 03.2020

Relationship Banker

Bank of America
04.2004 - 10.2004

Sr. Teller

Bank of America
11.1999 - 04.2004

Education

Bachelor's Degree - Business Administration and Management

Miami Dade College
12.2017

Associate Degree - Business Administration

Miami Dade College
04.2013

Skills

  • Business banking sales proficiency
  • Expertise in client relations
  • Team collaboration and leadership
  • Expertise in compliance regulations
  • Fluent in English and Spanish
  • Analytical problem solving
  • Network development
  • Efficient pipeline coordination
  • Referral sourcing
  • Referral tracking
  • Constructive mindset
  • Teamwork
  • Customer service
  • Strong organization

Accomplishments

  • Supervised team of Rejoice Unlimited Store staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved questions, complaints, or order issues with customers
  • Achieved monthly goals by adding new products and marketing products

AREAS OF EXPERTISE

  • SALES MANAGEMENT –
  • - Overseeing daily operations, making strategic decisions
  • - Ensuring the overall health of my business online account
  • - Responsible for reviewing inventory and adding new products.
  • - Setting daily sales goals
  • - Responsible for replying to customers' emails with any concerns or questions.
  • - Expertly manage dashboard and calculate daily sales goals
  • - Promoted bank products and loans to domestic & international clients
  • - Uncover new financial solutions for all clients (Consumer and Business) and recommend the best solution to help their financial life. Including Business, Residential, and Auto Lending or Referrals
  • - Met with new prospects and had a quality conversation to bring new assets, build rapport with all clients' about Short- & long-term plans, including future investments & retirement plans
  • CUSTOMER RELATIONS
  • - Competently develop, retain, and manage clients.
  • - Provide excellent client care to all clients (walk-ins, daily calls, or emails with any concerns or questions.)
  • REGULATORY KNOWLEDGE AND COMPLIANCE
  • - Implement all regulatory requirements, including Anti-Money Laundering Regulations, the Bank Secrecy Act, and all others.
  • - Follow policies and procedures established by the bank to prevent losses.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Member Manager

Rejoice Unlimited Store
12.2022 - Current

Small Business Banker II

City National Bank
03.2020 - 12.2022

Relationship Manager

Bank of America
11.2004 - 03.2020

Relationship Banker

Bank of America
04.2004 - 10.2004

Sr. Teller

Bank of America
11.1999 - 04.2004

Bachelor's Degree - Business Administration and Management

Miami Dade College

Associate Degree - Business Administration

Miami Dade College