Gissel Diaz
San Antonio,TX
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at The Home Depot. Proven ability to mentor new cashiers, enhancing team productivity. Adept at multitasking and maintaining organization, while resolving customer concerns with empathy and attention to detail. Committed to delivering quality service and fostering positive shopping experiences.
Overview
3
3
years of professional experience
Work History
Pro Pa
the Home Depot
05.2025 - Current
- Participated in store-wide initiatives and meetings to stay informed about company goals, updates, and opportunities for growth within the Pro Services Cashier role.
- Provided a positive shopping experience by engaging with customers in a friendly manner while completing transactions efficiently.
- Demonstrated adaptability by successfully handling various cashier roles within the Pro Services department depending on business needs.
- Handled customer inquiries with professionalism, resolving issues and directing them to appropriate resources when needed.
Head Cashier
the Home Depot
01.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
Thomas Edison High School
San Antonio, TXSkills
- Time management
- Multitasking and organization
- Customer service
- Strong work ethic
- Strong communication skills
- Creative thinking capacity
- Attention to detail
- Appointment scheduling
- Commitment to quality and service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Pro Pa
the Home Depot
05.2025 - Current
Head Cashier
the Home Depot
01.2022 - Current
Thomas Edison High School
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