GISSEL HIDALGO
American Lease
Brooklyn,United States
Overview
Administrative professional with 8+ years of experience managing front desk operations, scheduling, and customer service in fast-paced environments. Bilingual in English and Spanish, with a proven ability to improve office efficiency, coordinate high-volume appointments, and support team operations. Known for strong communication, attention to detail, and a commitment to delivering exceptional service.
02+
Languages
10+
years of professional experience
Work History
11.2018 - Current7 Years 11 Months
Customer Service and Administration Support
American Lease | Brooklyn, NY
- Manage front desk operations and handle 50+ daily customer interactions, ensuring a welcoming and professional experience.
- Coordinate and schedule 100+ appointments weekly, maintaining organized calendars and minimizing scheduling conflicts.
- Assist with data entry, documentation, and record management with 99% accuracy, ensuring information is up to date and easily accessible.
- Implement communication strategies that improved information flow between departments, increasing efficiency and reducing response time.
- Train and onboard 5+ new staff on office policies and procedures, contributing to a knowledgeable and high-performing team.
08.2016 - 08.20171 Year
Wheelchair Dispatcher Coordinator
Air Serve, Borough of Queens | Queens, NY
- Coordinated wheelchair transportation services for 100+ clients daily, ensuring timely pickups and drop-offs.
- Liaised with clients to assess needs and provide appropriate service solutions, improving satisfaction and retention.
- Managed scheduling logistics and optimized resource allocation, increasing dispatch efficiency by 20%.
- Trained and mentored 3 new dispatchers on operational protocols and customer service standards.
- Maintained accurate records of service activities and client interactions, ensuring compliance and accountability.
Education
High School Diploma
Civil Rights | Brooklyn, NY | 06.2012
Civil Rights - Brooklyn, NY
06.2012
Skills
LANGUAGES
English (Fluent)
Spanish (Fluent)
KEY STRENGTHS
- Strong Organizational Skills
- Excellent Communicator (Bilingual)
- Detail-Oriented & Reliable
- Customer-Focused Professional
Timeline
Customer Service and Administration Support
American Lease
11.2018 - CurrentRead more
Wheelchair Dispatcher Coordinator
Air Serve, Borough of Queens
08.2016 - 08.2017Read more
Civil Rights - High School Diploma,
Read more