Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gissel Jaimes

Avondale,AZ

Summary

Reliable and upbeat Wellness Advisor successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Hardworking and passionate ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Wellness Advisor

Cresco Labs
03.2022 - Current
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Checked guests' photo identification for validity and age requirements. Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Discussed concentrates with customers, outlined restrictions and educated on policies.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

Trainer

Tryke Companies
02.2021 - 12.2021
  • Developed effective training plans by going through our training individually or as a group in our free time
  • Creating an operation binder with all our modules to get better access to them. I would print out the modules for the month.
  • Review our product of the week
  • As well as maintaining an a healthy environment with great customer service and keeping up with cleaning during slow areas of the day.
  • Mentored new hires, resulting in stronger staff development and increased productivity. Going over protocols, produces, & customer service

Cashier/Sales Floor Team Member

Spirit Halloween
09.2020 - 11.2020
  • Greet customers as they walk in
  • Offer assistances with stocking items when low
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns. Handle returns and exchanges.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Spoke to customers in native language to increase loyalty and establish relationships.

CSR - Customer Service Representative

Pilkington North America
11.2018 - 07.2020
  • Helping customers with knowledge of glass, including part number, price and list price
  • Taking orders and price matching upon customer’s request
  • Emailing warehouses about ETA, returns, and resolve any problems within boundaries.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with special order requests, and arranging merchandise pick-up.

Crew Trainer

McDonald's
09.2016 - 08.2018
  • The responsibilities of a crew trainer included showing new crew members to uniform, attendance and safety policies of restaurant
  • Motivating team to do their best and helping in all ways possible to keep the line moving.
  • Trained other employees in customer service, food safety, performance requirements and correct procedures for all areas of operations.

Crew Member

Burger King
04.2015 - 08.2016
  • Responsibilities included greeting customers, taking food and drink orders, preparing food and drink orders, answering questions about menu, policy, and services.
  • Became familiar with products to answer questions and make suggestions.
  • Cleaning the lobby daily.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Education

Tolleson Union High School
Tolleson, AZ

Skills

  • Typing
  • Microsoft Word
  • Cash Handling
  • Retail Sales
  • Customer Loyalty
  • POS Systems/Online Order
  • Positive Customer Engagement
  • Patient Intakes
  • Sales Promotion
  • Discussing Cannabis/ Knowledge of Marijuana

Languages

Spanish
Native or Bilingual

Timeline

Wellness Advisor

Cresco Labs
03.2022 - Current

Trainer

Tryke Companies
02.2021 - 12.2021

Cashier/Sales Floor Team Member

Spirit Halloween
09.2020 - 11.2020

CSR - Customer Service Representative

Pilkington North America
11.2018 - 07.2020

Crew Trainer

McDonald's
09.2016 - 08.2018

Crew Member

Burger King
04.2015 - 08.2016

Tolleson Union High School

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Gissel Jaimes