Gissel Lomeli
Costa Mesa,CA
Summary
Organized and detail-oriented administrative professional with strong experience in customer service, office management support, and overall office/business operations. Proven ability to manage multiple responsibilities with efficiency and professionalism. To obtain a challenging position that will utilize my skills and experiences and which will also provide me with the opportunity for growth and advancement.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Master Landscape & Maintenance
03.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Preforming general office duties, receiving and directing incoming calls
- Payroll, Quickbooks, Taxes, Emails
- Established team priorities, maintained schedules and monitored performance.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Optometry Administrative Assistant
Bender Eye
09.2019 - 06.2021
- Assisted in the selection of eyewear for patients by providing knowledgeable advice on frame styles and lens options, contributing to higher sales revenue.
- Contributed to practice growth by promoting available services and products to new and existing patients, resulting in increased appointments booked.
- Demonstrated proficiency in using electronic health record systems to manage data entry tasks such as updating patient demographics or entering exam results accurately into the database system.
- Expedited prescription orders processing timeframes by coordinating with optometrists and optical labs, ensuring a quick turnaround time for patients.
- Assisted patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
Chef Supervisor
Maggianos
08.2017 - 11.2018
- Streamlined food preparation processes for faster service times and better quality control.
- Enhanced kitchen efficiency by implementing effective inventory management systems and reducing food waste.
- Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
- Utilized culinary techniques to create visually appealing dishes.
Education
Newport Harbor High School
Newport Beach, CAEsthetician
Paul Mitchell The School
Costa Mesa, CA09-2022
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, Excel, and Quickbooks
- Account management
- Skilled multi-tasker
- Customer focused
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Manager
Master Landscape & Maintenance
03.2022 - Current
Optometry Administrative Assistant
Bender Eye
09.2019 - 06.2021
Chef Supervisor
Maggianos
08.2017 - 11.2018
Newport Harbor High School
Esthetician
Paul Mitchell The School
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