Gissel Murillo
Tolleson,AZ
Summary
Professional with exemplary communication and collaboration skills and the determination to advocate for patients. Enthusiastic and outgoing with a vast understanding of patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Scottsdale Oral & Facial Surgery
Phoenix, AZ
10.2023 - 02.2024
- Streamlined post-operative care with thorough patient education on recovery, medications, and self-care techniques.
- Reduced appointment wait times, managing schedules efficiently for both surgeon and patients.
- Promoted exceptional patient experiences from initial contact through post-operative followups.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Prepared patient X-rays and images for review by dentist.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Oral Surgery Assistant
North valley endodontics and oral surgery
Phoenix, AZ
06.2023 - 09.2023
- Assisted with suturing wounds closed following surgical operations when necessary.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Instructed patients on proper home care techniques following oral surgery.
- Documented patient medical histories and assisted with other paperwork related to the procedure.
- Kept accurate records regarding patients' treatments performed in accordance with HIPAA standards.
- Dispensed medications prescribed by the surgeon according to established protocol.
- Provided patient care before, during, and after surgery, including taking vital signs.
- Took part in surgical procedures by assisting oral surgeon.
Oral Surgery Assitant
West Valley Oral Surgery
Phoenix, AZ
09.2021 - 05.2023
- Maintained a safe and clean working environment through proper sterilization of instruments and adherence to infection control protocols.
- Facilitated smooth administrative processes, accurately recording medical histories and insurance information for each patient.
- Minimized complications during surgery by effectively monitoring anesthesia levels under the guidance of an Oral Surgeon or Dental Anesthesiologist.
- Assisted surgeon during procedures by wiping up bodily fluids and handing over needed dental instruments.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Greeted patients upon arrival to office and helped prepare for surgeries.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Travel Oral Surgery Assistant
Pacific Dental Services
Phoenix, AZ
01.2019 - 08.2021
- Collaborated with dental professionals to coordinate comprehensive treatment plans for patients requiring oral surgery.
- Contributed to a positive working environment through effective communication with colleagues and support staff.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms
- Monitored patient comfort and safety during dental procedures.
- Prepared and sterilized instruments and materials for use by dentists.
- Scheduled and confirmed patient appointments.
- Prepared patient X-rays and images for review by dentist.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Seasonal Calling Agent
Envision
Tempe, AZ
01.2018 - 06.2018
- Increased customer satisfaction by efficiently addressing and resolving concerns during calls.
- Streamlined call processes for enhanced productivity and reduced wait times for callers.
- Improved overall team performance by consistently meeting and exceeding individual call quotas.
- Developed strong client relationships through attentive listening and personalized service.
- Maintained high-quality service standards by adhering to company guidelines, scripts, and procedures during calls.
Administrative Assistant
Yuma County Human Resources
Yuma, AZ
02.2017 - 08.2017
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
Education
Phlebotomy Technician - Phlebotomy
Phlebotomy USA
Phoenix, AZ02.2024
Dental Assistant - Dental
Carrington College - Phoenix
Phoenix, AZ05.2018
High School Diploma - General Studies
Vista High School
Yuma, AZ08.2016
Skills
- Empathy and compassion
- Critical thinking
- Team work
- Communication
- Continuous learning
- Medical terminology knowledge
- Time management
Certification
- RDA - Registered Dental Assistant
- X-Ray Certified
- IV certified
- CPR/FirstAid
- Phlebotomy Tech
Languages
Spanish
Full Professional
Timeline
Oral Surgery Assistant
Scottsdale Oral & Facial Surgery
10.2023 - 02.2024
Oral Surgery Assistant
North valley endodontics and oral surgery
06.2023 - 09.2023
Oral Surgery Assitant
West Valley Oral Surgery
09.2021 - 05.2023
Travel Oral Surgery Assistant
Pacific Dental Services
01.2019 - 08.2021
Seasonal Calling Agent
Envision
01.2018 - 06.2018
Administrative Assistant
Yuma County Human Resources
02.2017 - 08.2017
- RDA - Registered Dental Assistant
- X-Ray Certified
- IV certified
- CPR/FirstAid
- Phlebotomy Tech
Phlebotomy Technician - Phlebotomy
Phlebotomy USA
Dental Assistant - Dental
Carrington College - Phoenix
High School Diploma - General Studies
Vista High School
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