Summary
Overview
Work History
Skills
Accomplishments
Languages
Timeline
Generic

GISSEL NAJERA

Burlington,NJ

Summary

Dynamic Operations Manager at Aspen Dental with proven expertise in optimizing patient relations and enhancing operational efficiency. Skilled in financial analysis and team supervision, I successfully implemented strategies that increased patient loyalty and achieved significant cost savings. Committed to fostering a culture of continuous improvement and delivering exceptional service.

Overview

4
4
years of professional experience

Work History

Operations Manager

Aspen Dental
Lawrence, NJ
04.2024 - Current
  • Assisted in managing clinical staffing, which increased efficiency and patient throughput.
  • Conducted monthly performance analyses to identify areas for improvement, fostering a culture of continuous learning.
  • Played a key role in the development and implementation of patient retention strategies, growing patient loyalty.
  • Managed vendor relations and inventory, leading to a 40% cost saving on dental supplies.
  • Improved patient satisfaction scores by implementing streamlined appointment scheduling systems.
  • Managed dental office operations for 2,000 patient visits annually.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.

Administration Assistant

Connolly Dermatology
Cinnaminson, NJ
02.2022 - 01.2023
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Ability to maintain a calm and composed demeanor in fast-paced environments.
  • Excellent verbal and written communication skills.
  • Proficient in using office equipment and computer software, including Ema, Navinet, etc.
  • Strong organizational skills to handle multiple tasks, and prioritize effectively.
  • Exceptional interpersonal skills, with the ability to interact with diverse individuals in a professional manner.
  • Proficient in managing multi-line phone systems, directing calls, and taking messages.
  • Familiarity with administrative tasks, such as filing, data entry, and faxing records.
  • Complaint regarding HIPAA regulations.
  • Optimized appointment scheduling, resulting in a 25% increase in operational efficiency.

Administrative Assistant

Atlanta Heart Specialists
Atlanta, GA
01.2021 - 12.2022
  • Filled medical records accurately.
  • Answered patients' calls in a professional manner, and scheduled appointments.
  • Managed accounts receivable and payable, ensuring accuracy in financial transactions and patient billing.
  • Optimized scheduling and utilized unused clinical capacity to accommodate 150 more appointments per quarter.
  • Communicating test results to patients with the utmost care and privacy.
  • Checking insurance information during patient visits.
  • Ensuring HIPAA compliance by keeping patient information confidential at all times.
  • Solving health insurance claims situations.
  • Processed invoices for payment using accounting software applications.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Skills

  • Office management
  • Staff Training and Development
  • Financial analysis
  • Marketing strategy
  • Insurance billing
  • Performance analysis
  • Data entry
  • Time management
  • Sales coaching
  • Employee scheduling

Accomplishments

  • Led a Top Performing Team
  • Managed a team that received the 'Best Customer Service' award
  • Successfully Implemented EMR System
  • Oversaw the transition to an Electronic Medical Records system, improving patient records accuracy
  • Improved Operational Efficiency
  • Redesigned workflow processes that cut down on administrative costs

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Operations Manager

Aspen Dental
04.2024 - Current

Administration Assistant

Connolly Dermatology
02.2022 - 01.2023

Administrative Assistant

Atlanta Heart Specialists
01.2021 - 12.2022

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GISSEL NAJERA