Phenomenal manager with an ability to interact with employees with driven experience, developing recognition, team member engagement and retention strategies.
Skilled to aid clients with sales and service needs while making changes to their accounts.
Provided prompt, effective assistance to clients and prospects.
Accountable for maintaining quality service standards with effective communication.
Experienced in building long-lasting relationships with sales team members, customers and underwriters. Good communication, organizational and critical thinking skills. Proficient in [Software].
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Lines Manager
Omega Insurance Agency
11.2017 - 01.2023
Reported sales number monthly as proof of revenue increment and increased general sales from $9,000 annually to $1 million over a period of five years, yearly reporting $250k increment in sales
Developed customer relationships and follow up with customer, as needed
Managed the marketing department for personal lines where monthly I scheduled Travelers insurance campaign from their system
Generated monthly personal lines campaign and delivered it to our customers and followers on our different social media
Scheduled quarterly meetings with realtors and loan officers to cross sell and provide them with our up-to-date insurance company that we represent
Secretary
Omega Insurance Agency
11.2017 - 08.2019
Managed in coming calls where at times I handle more than two calls and directed them to their destination.
Education
Bachelor of Arts - General Management
Kean University
05.2024
Associate in Business - Business
Union County College
01.2019
Skills
Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project, Outlook, Publisher)
Adobe Creative Suite (Adobe PhotoShop, Adobe Acrobat, Adobe Flash Player)