Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gissela De Leon

Houston,Texas

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Houston Highway Credit Union. Proven ability to manage high-volume transactions and resolve discrepancies efficiently. Bilingual in Spanish, fostering positive relationships and enhancing customer satisfaction. Recognized for leadership in mentoring staff and improving operational efficiency.

Overview

6
6
years of professional experience

Work History

Teller/ Member Service Representative

Houston Highway Credit Union
02.2024 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
  • Fostered positive banking experience, helping customers with account management and service selection.

Assistant Property Manager

Zenith Real Estate
06.2023 - 02.2024
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.

Assistant Store Manager

Chipotle Grill
05.2019 - 06.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

Lone Star College
Houston, TX

Skills

  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Spanish speaking
  • Team leadership

Languages

English

Timeline

Teller/ Member Service Representative

Houston Highway Credit Union
02.2024 - Current

Assistant Property Manager

Zenith Real Estate
06.2023 - 02.2024

Assistant Store Manager

Chipotle Grill
05.2019 - 06.2023

High School Diploma -

Lone Star College

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