Gissela Hernandez- Troncoso
Denver,CO
Summary
Attentive and adaptable professional with a quick learning ability and a talent for adjusting to new environments. Driven by a passion for helping others, and continuous learning. I am kind, empathetic, and hardworking, with proven relationship-building and time-management skills in all kinds of environments. Proactive and versatile, with a dedication to quickly adapting to new challenges. Strong problem-solving abilities, and focused on supporting team success and achieving positive results.
Overview
7
7
years of professional experience
Work History
Supervisor
Gunther Toody's Diner
Littleton, Colorado
08.2023 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Trained new employees on company policies, job duties, and performance expectations.
Primary Assistant
Church Of Jesus Christ Of Latter Day Saints
Lakewood, Colorado
08.2023 - Current
- Assisted in managing communication between church leaders and congregation members.
- Developed age-appropriate materials to support lesson objectives and themes.
- Prepared materials for meetings and distributed information to attendees.
- Maintained church calendar by scheduling appointments and events effectively.
- Developed positive relationships with internal customers through effective communication techniques.
- Prepared engaging lesson plans for children ages three to twelve.
- Collaborated with parents to address children's spiritual and developmental needs.
- Supervised classroom activities to ensure a safe and positive learning environment.
- Coordinated special events, such as holiday programs and community outreach activities.
Church Pianist
Church Of Jesus Christ Of Latter Day Saints
Lakewood, Colorado
08.2022 - Current
- Played piano for weekly worship services and special church events.
- Collaborated with choir director on song selections and practice schedules.
- Provided musical accompaniment for church ceremonies, including baptisms and weddings.
- Transcribed music to accommodate different vocal ranges and instruments.
- Supported church activities by performing at community outreach events and gatherings.
- Engaged with children's ministry programs by offering age-appropriate lessons on playing the piano.
- Played preludes, offertories, postludes and other incidental music at services.
- Arranged special music for holidays such as Easter, and Christmas.
- Provided musical support for weddings, funerals, baptisms, dedications and other church ceremonies.
- Learned new hymns and worship songs as requested by the choir director.
Server
Gunther Toody's Diner
Littleton, CO
07.2022 - Current
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Cleaning Assistant
Maricela's Cleaning Services
Denver, CO
05.2018 - 06.2022
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed routine maintenance checks, notifying management of needed repairs.
Education
Associate of Applied Science - Sound Engineering
Arapahoe Community College
Littleton, CO05-2023
Skills
- Food sales and promotion
- Performance improvement
- Quality control
- Guest engagement
- Shift management
- Empathy and patience
- Feedback implementation
- Task prioritization
- Calm demeanor
- Conflict resolution
- Team collaboration
- Sales techniques
- Relationship building
- Hospitality service expertise
- Strong work ethic
- Professional appearance
- Friendly customer service
- Public speaking
Affiliations
- Pianist
- Church Activity Planner for children
- Reading
- Piano teacher
- Project Management
- Journaling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Supervisor
Gunther Toody's Diner
08.2023 - Current
Primary Assistant
Church Of Jesus Christ Of Latter Day Saints
08.2023 - Current
Church Pianist
Church Of Jesus Christ Of Latter Day Saints
08.2022 - Current
Server
Gunther Toody's Diner
07.2022 - Current
Cleaning Assistant
Maricela's Cleaning Services
05.2018 - 06.2022
Associate of Applied Science - Sound Engineering
Arapahoe Community College