Gissela M. Lara
Imperial,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Completed milkshakes and ice cream desserts for customers.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment to create beverages.
- Documented customer orders and conveyed special requests to kitchen staff.
- Took orders, prepared meals, and kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Caregiver
IHSS
09.2022 - 02.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Representative
Bouncing Kingdom Party Rentals
02.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Computed charges for merchandise or services and received payments.
- Explained rental fees, policies, and procedures.
- Recommended and provided advice on wide variety of products and services.
- Inspected and adjusted rental items to meet needs of customer.
- Advised customers on use and care of merchandise.
Babysitter
Yadira Anaya Ozuna
02.2021 - 10.2021
- Organized activities that enhanced children's physical, emotional and social well-being.
- Provided developmentally appropriate activities for children.
- Assisted with light housekeeping duties as well as running errands.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
- Provided safe transportation to and from school and extracurricular activities.
- Communicated with parents regarding children's progress and development, raising any issues.
- Prepared healthy, age-appropriate snacks and meals.
Education
Associate of Arts - Business Administration And Management
Imperial Valley College
Imperial, CA06.2024
High School Diploma -
Central Union High School
El Centro, CA06.2022
Skills
- Excellent Customer Service
- Bilingual English/Spanish
- Team Player and Leader
- Responsible
- Dependable
- Excellent Time Management
- Communication
- Organization
Certification
- Certified Food Handler, Food Industry Training - 11/2022 - 11/2025
Timeline
Crew Member
McDonald's
07.2023 - Current
Caregiver
IHSS
09.2022 - 02.2023
Customer Service Representative
Bouncing Kingdom Party Rentals
02.2021 - 08.2022
Babysitter
Yadira Anaya Ozuna
02.2021 - 10.2021
Associate of Arts - Business Administration And Management
Imperial Valley College
High School Diploma -
Central Union High School
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