Gissela Monar
NEW YORK,NY
Summary
Employee motivated with a service personality and friendly approach to prioritize the needs of the restaurant and to anticipate the order for our customers and facilitate pleasant dining experiences.
Overview
8
8
years of professional experience
Work History
Servivio al Cliente
NAYA
09.2023 - Current
- Customer service
- Staff organization
- Cashier
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Increased caller trust by building rapport through empathy, understanding, and non-judgmental communication.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Administrador,Gerente
Hosteria MonPar
02.2018 - 07.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Hoster, table support
Pier Market Seafood
04.2016 - 10.2017
- Welcome and guide customers to the table
- Give them the menu and offer drinks
- Refilled drinks and condiments
- Maintained clean, safe and organized environment to safeguard servers and patrons.
Education
Hospitality and Tourism Graduate -
Pontificia Universidad Catolica Del Ecuador
Santo Domingo Ecuador06.2023
Skills
- Communication
- Multitasking
- Teamwork
- Customer service
- Guest satisfaction
- Positive attitude
- Performance improvement
- Work Ethic and Integrity
- Customer Service
- Dependable and Responsible
- Multitasking Abilities
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Servivio al Cliente
NAYA
09.2023 - Current
Administrador,Gerente
Hosteria MonPar
02.2018 - 07.2023
Hoster, table support
Pier Market Seafood
04.2016 - 10.2017
Hospitality and Tourism Graduate -
Pontificia Universidad Catolica Del Ecuador