Summary
Overview
Work History
Education
Skills
Additional Information
Strengths
Software
Timeline
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Gissele Nataly Villarreal

PROFESSIONAL TECHNICIAN OF TOURISM ADMINISTRATION
Loja,Ecuador

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks.

Experience in all aspects of hospitality, tourism, travel, restaurants, sales and customer service. Detail oriented and focused on the individual client. Experience in management, reception, reservations, digital marketing, social networks management. Communication creating good customer relationship. Conscientious, dependable, organized, and articulate

Overview

4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

ASSISTANT MANAGER

LA MOJIGATA COFFEE AND DINNER
Loja, Ecuador
02.2021 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitor, manage and direct the overall performance of the team
  • Help the Line Manager manage ordering and procurement of supplies
  • Quality control of all supplies, food, drinks/beverages, kitchen hygiene and health and safety
  • Supervision of reservations and management of social networks

CASHIER

CORPORACION FAVORITA S.A
Loja, Ecuador
06.2017 - 01.2018
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Scan goods and collect payments
  • Issue change, receipts, refunds, or tickets

SALES REPRESENTATIVE

GO GALAPAGOS KLEINTOURS
Quito, Ecuador
03.2013 - 08.2014
  • Responsible for responding to travel requests from agencies and tour operators in the United States market (by phone, email, or fax) for tour package reservations (cruises, airlines, hotels, car rentals) in an efficient, courteous manner. and timely.
  • Development of proposals and itineraries designed according to customer demand.
  • Manage all the functions related to the tasks of availability, sale, reservation, and payment process according to the needs of the company.

Education

PROFESSIONAL TECHNICIAN OF TOURISM ADMINISTRATION - Hospitality And Tourism Management

SOUTH AMERICAN SUPERIOR TECHNOLOGICAL INSTITUTE
Loja Ecuador
09.2015 - 03.2019

Skills

Business Development

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Additional Information

· Ability to communicate in Spanish and English

· Problem solving, adaptability.

Strengths

  • Ease of communication, verbal fluency with clients and co-workers.
  • Charismatic personality with good interpersonal relationships within the work environment.
  • Responsible, proactive, innovative with leadership, with the ability to work in a team and make decisions in critical situations or under pressure.
  • Honest, orderly, punctual, willing to work, creating a good work environment, easily abiding by the rules, always willing to listen, learn and meet my personal and work goals.

Software

POS TERMINALS

MICROSOFT

Timeline

ASSISTANT MANAGER

LA MOJIGATA COFFEE AND DINNER
02.2021 - Current

CASHIER

CORPORACION FAVORITA S.A
06.2017 - 01.2018

PROFESSIONAL TECHNICIAN OF TOURISM ADMINISTRATION - Hospitality And Tourism Management

SOUTH AMERICAN SUPERIOR TECHNOLOGICAL INSTITUTE
09.2015 - 03.2019

SALES REPRESENTATIVE

GO GALAPAGOS KLEINTOURS
03.2013 - 08.2014
Gissele Nataly VillarrealPROFESSIONAL TECHNICIAN OF TOURISM ADMINISTRATION