Gissell Carmona
San Jacinto,CA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
6
6
years of professional experience
Work History
Community Services Assistant
County Of Riverside Department Of Public Health
01.2023 - Current
- Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures
- Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services
- Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork
- Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized)
- Supervise the behavior and conduct of minors in various situations
- Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations
- Identify and report problem situations to professional staff; log appropriate information and progress reports
- Schedule appointments for services and refer clients and/or the public to other agencies when appropriate
- Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits
- Perform computer inquiries, records and/or background checks on clients and/or the public
- Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received
- Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files
- Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback
- Provide support and educate participants regarding Department outreach services, education events and/or programs.
- Assisted in organizing and executing successful community events, contributing to a stronger sense of belonging among residents.
- Maintained accurate records of program participants, ensuring confidentiality while allowing for informed decision-making based on trends or patterns observed over time.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
office assistant
County of Riverside
01.2020 - 12.2023
- Perform complex clerical work requiring the application of laws, policies, procedures, and specialized terminology; prepare and process materials which require the review of complex source material and a thorough familiarity with policies, procedures, terminology and various applicable laws in order to obtain the necessary data
- Give information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required
- Review a variety of reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances; answer questions involving searching for and summarizing technical data, laws, policies, or procedures
- Compile a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports
- Design or revise office forms; set up and maintain complex filing systems
- Initiate replies to routine correspondence; compose correspondence and other materials requiring the application of subject matter knowledge and discrimination in the selection of data
- Provide technical guidance and/or training to clerical staff; Assign and review the work of clerical staff; prepare and revise written procedures
- Develop automated files and maintain the storage of tapes and disks; develop and revise standardized formats for documents for the department; operate peripheral equipment.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
- Boosted employee morale with thoughtful event planning and team-building activities.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Utilized office management software to record and track customer information.
- Passionate about learning and committed to continual improvement.
Office Assistant
Pro-Tech Auto Repair
01.2019 - 12.2020
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored security to help maintain equipment, data and information safety.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
picker
FedEx
03.2019 - 07.2019
- Picking Medical Heart stents
- Packing the medical supplies needed to ensure the hospital got the correct order.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
- Followed safety protocols and procedures to minimize workplace accidents.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
Hostess
Los Vaqueros Restaurant
09.2018 - 03.2019
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manages the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Completed daily side work and opening and closing duties without fail.
- Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
- Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
Education
Diploma -
West Valley High School
Hemet, CA05.2017
Skills
Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures
Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services
Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing
Track and log appropriate information (eg, individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized)
Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations
Identify and report problem situations to professional staff; log appropriate information and progress reports
Schedule appointments for services and refer clients and/or the public to other agencies when appropriate
Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff
Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received
Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files
Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback
Provide support and educate participants regarding Department outreach services, education events and/or programs
Overseeing tasks, such as sorting and over seeing customer satisfaction
Keeping an inventory of supplies and ordering new materials as needed
Welcoming visitors to the workplace
Answering phone calls
Taking and delivering messages
Ensuring the workplace runs smoothly
Scheduling meetings and sending meeting invites to attendees
Flexibility and the ability to prioritize new tasks as they come in
Interpersonal communication
Time management
Bilingual
Problem-Solving
Document Management
Attention to Detail
Community Mental Health Programs
Time Management
Microsoft Software Proficiency
Certification
Languages
Spanish
Full Professional
Timeline
Community Services Assistant
County Of Riverside Department Of Public Health
01.2023 - Current
office assistant
County of Riverside
01.2020 - 12.2023
picker
FedEx
03.2019 - 07.2019
Office Assistant
Pro-Tech Auto Repair
01.2019 - 12.2020
Hostess
Los Vaqueros Restaurant
09.2018 - 03.2019
Diploma -
West Valley High School
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