GISSELL COWING
Las Vegas,NV
Summary
Dependable and reliable retail sales professional with experience in dynamic, high-performance environments excelling in customer engagement. Proven ability to enhance shopping experiences and promote loyalty programs. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
33
33
years of professional experience
Work History
Retail Sales Associate
Macy's
10.2025 - Current
- Greeting customers and assisting with product questions, selections, and providing exceptional service to enhance shopping experience.
- Helping customers complete purchases, and join reward programs.
- Processing transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Handling returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintaining a clean and organized store environment, enhancing the overall shopping experience.
Independent Contractor
Uber
07.2022 - 10.2025
- Accepted ride request through the Uber App.
- Navigate to the rider's pickup point and transport them to their chosen destination safely.
- Follow all traffic laws and local driving regulations.
- Maintained focus on the road and ensure passenger safety at all times,
Lounge Cocktail Server
Luxor Hotel and Casino
03.2022 - 10.2022
- Enhanced customer experience by efficiently taking and delivering drink orders, as well as providing excellent service.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed multiple drink orders efficiently during peak service hours.
- Collaborated with bartenders to ensure timely drink preparation and delivery.
- Upsold premium beverages, contributing to increased sales revenue for the venue.
- Maintained cleanliness and organization of service areas throughout shifts.
- Managed cash transactions accurately, ensuring proper handling of payments.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Thanked customers for their visit and invited them again.
Lounge and Casino Cocktail Server
The Mirage Hotel and Casino
05.2015 - 03.2022
- Provided exceptional customer service in fast-paced Lounge setting and in Casino environment maintaining a high-quality service during rush hours and special events.
- Delivered beverages accurately and efficiently to enhance guest experiences.
- Collaborated with bartenders to ensure timely preparation of drinks and kitchen staff to ensure timely food orders for efficient service.
- Trained new team members on service protocols and menu offerings.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Boosted food and beverage sales by upselling higher-end products and promoting daily specials to customers.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Enhanced customer experience by providing prompt and friendly service, ensuring patrons' needs were met with attention to detail.
- Built rapport with regular customers, remembering their preferences and making personalized recommendations.
- Thanked customers for their visit and invited them again.
Casino Cocktail Server
Riviera Hotel and Casino
04.1993 - 05.2015
- Enhanced customer experience by efficiently taking and delivering drink orders as well as providing exceptional customer service in the casino gaming area.
- Checked guest's identification before serving alcoholic beverages.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Managed beverage orders efficiently, ensuring prompt delivery and satisfaction.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Resolved guest complaints swiftly to maintain a positive atmosphere.
- Maintained cleanliness and organization of service area for optimal efficiency.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Ensured compliance with health and safety regulations, maintaining clean and safe environment for both patrons and coworkers.
- Thanked customers for their visit and invited them again.
Education
High School Diploma -
Eldorado High School
Las Vegas, NV06-1988
Skills
- Positive and professional customer engagement
- Professional appearance
- Friendly and outgoing
- Reliable and responsible
- Honest and dependable
- Flexible Schedule
- Teamwork and collaboration
- POS system operations
- Account assistance and loyalty promotion
- Store opening and closing
- Store and fitting room maintenance
- Policy and procedure adherence
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Interests
- Dancing
- Outdoor Recreation
- I enjoy helping others and giving back to the community
- I participate in low-impact exercises to strengthen core muscles
- Music
- Hiking
- I enjoy cooking for friends and family gatherings
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Enjoy creating and following travel blogs and vlogs
- Road Trips
- Regularly practice mindfulness and meditation for overall wellness
Timeline
Retail Sales Associate
Macy's
10.2025 - Current
Independent Contractor
Uber
07.2022 - 10.2025
Lounge Cocktail Server
Luxor Hotel and Casino
03.2022 - 10.2022
Lounge and Casino Cocktail Server
The Mirage Hotel and Casino
05.2015 - 03.2022
Casino Cocktail Server
Riviera Hotel and Casino
04.1993 - 05.2015
High School Diploma -
Eldorado High School