Gissell Lizama-Vasquez
Randallstown,MD
Summary
Skilled Pharmacy Technician with background in medical prescription assistance and retail customer service. Experience includes managing medication inventory, providing patient counseling, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously highlight abilities. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with healthcare providers.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walgreens Boots Alliance
Ellicott City, MD
07.2023 - 04.2024
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Managed filing of prescriptions, both electronically and manually.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Operated cash registers to accept payments from customers.
- Maintained proper storage and security conditions for drugs.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Customer Service Cashier
DSW Shoe Warehouse
Owings Mills, MD
06.2022 - 01.2023
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Maintained work area and kept cash drawer organized.
- Addressed customer questions and concerns regarding products and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Answered phone calls to assist customers with questions and orders.
Restaurant Hostess
Outback Steakhouse
Owings Mills, MD
03.2022 - 05.2022
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Greeted customers and escorted them to their tables.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
High School Diploma -
New Town High School
Owings Mills, MD06-2024
Skills
- Drug safety
- Proper labeling
- HIPAA
- Ordering and stocking medications
- Compounding techniques
- Patient education and counseling
- Confidentiality and HIPAA
- Medication labels
- Patient confidentiality
- Pharmacology
- Answering customer questions
- Prescription filling
- Stocking shelves
- Emotional support
- Compassionate care
- Patient services
Languages
Spanish
Full Professional
Timeline
Pharmacy Technician
Walgreens Boots Alliance
07.2023 - 04.2024
Customer Service Cashier
DSW Shoe Warehouse
06.2022 - 01.2023
Restaurant Hostess
Outback Steakhouse
03.2022 - 05.2022
High School Diploma -
New Town High School
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