Gissell Lomas
Hereford,TX
Summary
With over five years of experience in the food service industry, I have honed my skills in inventory management, sales leadership, and recordkeeping. My educational background has provided me with a comprehensive understanding of food safety, quality, and nutritional value. I am a detail-oriented professional committed to delivering exceptional service and optimizing operational efficiency within the food service sector.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Manager
Rossy's Café
09.2023 - Current
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Conducted regular financial audits of the business to identify areas of improvement and develop strategies for increased revenue generation.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
- Negotiated vendor contracts for better pricing options on ingredients while not compromising on quality or freshness of products used in our dishes.
- Set schedules for [Number] staff by planning and designating shifts and hours.
Dietary Clerk
Medical City Healthcare
09.2021 - 08.2022
- Consistently met established deadlines for completing tasks such as tray assembly or dishwashing duties, minimizing delays in meal service schedules.
- Expedited meal deliveries by efficiently organizing trays according to patient room numbers and dietary requirements.
- Contributed to the overall success of the nutrition services department by consistently providing high-quality work and striving for continuous improvement.
- Supported menu planning efforts by gathering data on patient preferences and nutritional needs.
- Demonstrated adaptability by quickly adjusting to changes in meal plans or patient dietary requirements.
- Participated in ongoing training sessions related to food safety regulations and best practices, staying current on industry guidelines.
Cook's Assistant
Sage Dining Services -The Hockaday
08.2019 - 10.2021
- Worked with chef to prepare daily food specials and other supplies.
- Followed recipes closely for consistent taste, quality and presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Distributed food during busy peak periods to drive customer satisfaction.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Supervisor
VVS Canteen
01.2019 - 07.2019
- Setting goals for performance and deadlines in ways that comply with the company's plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Able to work on computer order grocery trucks
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Barista/Server
Brewed Awaking
11.2018 - 01.2019
- Welcomes customers by determining their coffee interests and needs
- Educates customers by presenting and explaining the coffee drink menu; answering questions
- Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino
- Setting goals for performance and deadlines in ways that comply with the company's plans and vision
Cashier/Prep Cook
Panda Express
07.2017 - 09.2018
- Process customer orders and record them in the restaurant database
- Accept cash and return the correct change
- Tally money in the cash drawer at the beginning and end of each work shift
- Place food orders in the appropriate bags and boxes
- Respond to customer inquiries, issue receipts, and record customer suggestions
Education
Bachelor of Science - Food Science
Texas Woman's University
Denton, TX12.2023
Associate of Science - Culinary Arts
Texas State Technical College Abilene
Abilene, TXHigh School Diploma -
Hereford High School
Skills
- Ordering and Purchasing
- Sanitation Standards
- Supplier Relationship Management
- Inventory Management
- Food Safety Compliance
- Regulatory Compliance Awareness
- Delegating Assignments and Tasks
- Customer Retention
- Quality assurance standards
- Food Processing Techniques
- Food Chemistry Knowledge
Certification
- ServSafe Manager, 09/01/22, 09/01/27
- Frictionless Sales Certified, 2023
- Inbound Sales Certified, 2023
- Excel Essential Training, 2023
Assessments
Customer service, Proficient, 04/01/20, Proficient
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Food Manager
Rossy's Café
09.2023 - Current
Dietary Clerk
Medical City Healthcare
09.2021 - 08.2022
Cook's Assistant
Sage Dining Services -The Hockaday
08.2019 - 10.2021
Supervisor
VVS Canteen
01.2019 - 07.2019
Barista/Server
Brewed Awaking
11.2018 - 01.2019
Cashier/Prep Cook
Panda Express
07.2017 - 09.2018
Bachelor of Science - Food Science
Texas Woman's University
Associate of Science - Culinary Arts
Texas State Technical College Abilene
High School Diploma -
Hereford High School
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