Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gissell Rivera Montanez

Mesa,AZ

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. I love being challenged, learning new things, and master everything I learn to do.

Overview

3
3
years of professional experience

Work History

Manufacturing Technician

Silent-Aire
04.2023 - 01.2024
  • Inspected products and machines to maintain quality and efficiency.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Developed and implemented process improvement initiatives to maximize productivity.
  • Installed and maintained manufacturing equipment according to manufacturer specifications.

Clerk

Quick Trip
02.2022 - 05.2023
  • Maintained a professional atmosphere within the store setting through effective communication skills and made sure products were faced and ready for grabs.
  • Utilized multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Made arrangements for restocking of low-stock items.

Customer Service Cashier

Desert Auto Spa
08.2020 - 02.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Managed reports for business profits.

Education

High School Diploma -

Westwood High School
Mesa, AZ
05.2022

Skills

  • Materials Loading and handling
  • Safety Operation Procedures
  • Time management
  • Blueprint Reading
  • Cash Handling
  • Product Merchandising
  • Positive attitude
  • Prioritization

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Manufacturing Technician

Silent-Aire
04.2023 - 01.2024

Clerk

Quick Trip
02.2022 - 05.2023

Customer Service Cashier

Desert Auto Spa
08.2020 - 02.2022

High School Diploma -

Westwood High School

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Gissell Rivera Montanez