Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gisselle Amaya

Silver Spring,Maryland

Summary

Proven professional with a strong work ethic and exceptional customer service skills, honed at Marriott International, Inc. and other esteemed organizations. Excelled in guest engagement and retention, significantly enhancing customer satisfaction and loyalty. Skilled in managing high-stress situations and resolving conflicts, ensuring seamless operations and positive guest experiences.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Marriott International, Inc.
10.2023 - Current
  • Demonstrated strong multitasking skills
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Customer Service Representative

Little River Medical Center
09.2022 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled and contacted insurance related matter
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Patient Care Coordinator

Health Care Partners of South Carolina
03.2022 - 08.2022
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Behavioral Technician

Center for Autism and Related Disorders, Inc
04.2021 - 01.2022
  • Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
  • Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
  • Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
  • Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
  • Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.

Education

Associate of Science - Science Education

Horry-Georgetown Technical College
Conway, SC
12-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Server/Bartender

Marriott International, Inc.
10.2023 - Current

Customer Service Representative

Little River Medical Center
09.2022 - 07.2023

Patient Care Coordinator

Health Care Partners of South Carolina
03.2022 - 08.2022

Behavioral Technician

Center for Autism and Related Disorders, Inc
04.2021 - 01.2022

Associate of Science - Science Education

Horry-Georgetown Technical College

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Gisselle Amaya