Gisselle Arroyo
Houston,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Ammunition Stock Control Specialist
Army National Guard
10.2019 - Current
- Trained personnel on safe ammunition handling to prevent injuries and accidents.
- Accurately completed all paperwork and documentation related to receiving and transfer of ammunition.
- Handled inspection, inventory and issuance of ammunition to teams of soldiers.
- Supervised personnel and offered extensive mentoring and training assistance.
- Documented cargo movement such and obtained onward movement data.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Customer Service Representative
ASI APPLIANCE
12.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Some College (No Degree) - Welding
Tulsa Welding School
Houston, TXHigh School Diploma -
North Shore Senior High School
Houston, TX05.2020
Skills
- Bilingual spanish speaker
- Task Prioritization
- Ammunition Assembly
- Company Leadership
- Training Assistance
- Soldier Mentoring
- Corrective Actions
- Teamwork Skills
- Customer Experience
Accomplishments
- While serving as ammo stock control clerk specialist in Kuwait i successfully shipped over 12.2 million rounds supplying future missions throughout the middle east.
- Led over 15 group discussions concerning professional, ethical, motivational and spiritual development.
- Promoted Sergeant in the Army within 3 years of service
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Representative
ASI APPLIANCE
12.2022 - 05.2023
Ammunition Stock Control Specialist
Army National Guard
10.2019 - Current
Some College (No Degree) - Welding
Tulsa Welding School
High School Diploma -
North Shore Senior High School
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