Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gisselle Bello

Winter Park,FL

Summary

Motivated and patient-focused Consumer Access Specialist with hands-on experience in Epic registration, insurance verification, and point-of-service collections seeking to advance into a Lead Consumer Access role. Committed to supporting team performance, training new staff, and enhancing patient access workflows while delivering compassionate service and operational efficiency

Overview

7
7
years of professional experience

Work History

Consumer Access Specialist

Advent Health Orlando
12.2023 - Current
  • Accurately register, admit, and pre-admit patients for inpatient, outpatient, surgical, and emergency services, ensuring timely and complete data entry in Epic.
    • Verify insurance eligibility, obtain pre-authorizations, and explain financial responsibility to patients, supporting transparency and reducing claim denials.
    • Collect patient copays, deposits, and balances, contributing to over $800,000 in point-of-service collections in the past year.
    • Deliver compassionate and professional service, addressing patient questions and concerns while maintaining strict HIPAA compliance.
    • Collaborate daily with clinical teams to resolve registration or insurance issues and maintain patient flow, even in high-volume environments.
    • Assist in onboarding and training new staff on Epic workflows, departmental procedures, and customer service best practices.
    • Participate in process improvement meetings and support initiatives to reduce wait times and improve the patient experience.

Staffing Coordinator

Advent Health Apopka South
06.2020 - 12.2023
  • Coordinated daily staffing schedules for clinical and non-clinical departments to ensure adequate coverage and continuity of patient care.
    • Monitored and analyzed staffing needs, making real-time adjustments based on census and acuity levels.
    • Collaborated closely with nursing supervisors, department heads, and HR to fill open shifts and manage overtime.
    • Processed schedule changes, PTO requests, and maintained accurate records in staffing and scheduling software
    • Supported onboarding by coordinating orientation schedules and ensuring compliance with hospital policies and credentialing requirements.
    • Responded promptly to staffing-related inquiries, demonstrating excellent communication and problem-solving skills.
    • Assisted with payroll verification by reviewing and approving timecards for accuracy

Nursing Assistant

Advent Health Apopka South
08.2018 - 06.2020
  • Provided daily care and assistance to residents in a long-term care setting, including patients with complex needs such as tracheostomies.
    • Supported respiratory care by monitoring trach sites, ensuring cleanliness, and promptly reporting changes to nursing staff.
    • Assisted residents with bathing, dressing, grooming, feeding, toileting, and mobility to promote comfort, dignity, and independence.
    • Monitored and recorded vital signs, intake/output, and observed residents for any changes in condition.
    • Maintained infection control standards and used proper PPE to safeguard residents’ health.
    • Offered emotional support and companionship to residents and families, fostering trust and a sense of community.
    • Collaborated closely with nurses, respiratory therapists, and other team members to deliver individualized care plans.
    • Helped orient and support new staff and shared best practices for working with residents requiring specialized respiratory

Education

High School Diploma -

Apopka High School
01.2011

Associate of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
12-2024

Certified Nursing Asst. - undefined

Orange Technical College
01.2018

Skills

  • Epic patient registration & scheduling
    Point-of-service collections & financial counseling
    Staff training
    Patient admission workflows
    HIPAA compliance & data accuracy
    Multidisciplinary team collaboration
    Customer service excellence & conflict resolution
    Process improvement & performance monitoring
    Microsoft Office Suite (Excel, Word, Outlook)

Languages

Spanish
Professional Working

Timeline

Consumer Access Specialist

Advent Health Orlando
12.2023 - Current

Staffing Coordinator

Advent Health Apopka South
06.2020 - 12.2023

Nursing Assistant

Advent Health Apopka South
08.2018 - 06.2020

Certified Nursing Asst. - undefined

Orange Technical College

High School Diploma -

Apopka High School

Associate of Science - Business Administration

Southern New Hampshire University

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