Gisselle Camacho
Patient Care Coordinator
Gainesville,GA
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Longstreet Clinic
Suwanee, GA
06.2022 - Current
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in the maintenance of office supplies inventory by proactively checking stock levels to identify required supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Receptionist
Lanier Interventional Pain Center
Gainesville, GA
01.2020 - 06.2022
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Processed patient payments and scanned identification and insurance cards.
- Coordinated patient appointments and ensured accuracy of information in the system.
- Responded to patient inquiries regarding procedure availability and scheduling.
Education
High School Diploma -
Johnson High School
Gainesville, GA05-2019
Skills
- Payment Collection
- Appointment Scheduling
- Patient Care Coordination
- Organizational Skills
- Attention to Detail
- Patient Care
- Patient Registration
- Critical Thinking Skills
- Customer Service
- Creative Problem-Solving
- Patient callbacks
- Front Desk Operations
- Medical Records Management
- Stock management
- Multitasking and Organizing
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Coordinator
Longstreet Clinic
06.2022 - Current
Receptionist
Lanier Interventional Pain Center
01.2020 - 06.2022
High School Diploma -
Johnson High School
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