Gisselle Castro
San Bernardino,CA
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Experienced with managing customer returns and resolving issues promptly. Utilizes problem-solving and communication skills to ensure customer satisfaction. Track record of maintaining smooth operations and adapting to dynamic needs.
Overview
3
3
years of professional experience
Work History
Cashier
Burlington
10.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Customer Returns Associate
Nordstrom Rack
05.2022 - 09.2022
- Provided timely feedback to management on trends in customer returns, aiding in proactive problem-solving efforts.
- Conducted thorough inspections of returned products to determine eligibility for refund or exchange.
- Enhanced customer satisfaction by promptly processing and resolving return requests.
- Performed inventory of product on returns carts.
- Managed inventory of returned items, ensuring proper documentation and storage.
- Maintained a clean and organized workspace, promoting productivity and minimizing errors in processing returns.
- Entered return codes and information into computer system.
- Inspected returned products for damages.
Warehouse Packer
Mattel Toys
04.2022 - 05.2022
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
Warehouse Worker
Amazon
05.2020 - 03.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High School Diploma -
Redlands Adult School
Redlands, CA06-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Written and verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Burlington
10.2022 - 03.2023
Customer Returns Associate
Nordstrom Rack
05.2022 - 09.2022
Warehouse Packer
Mattel Toys
04.2022 - 05.2022
Warehouse Worker
Amazon
05.2020 - 03.2021
High School Diploma -
Redlands Adult School
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