Gisselle De La Noval

Credit Repair Specialist

urgent credit solutions

Miami

11.2020 - 12.2024

Assisted in developing marketing materials designed to attract new business opportunities.
Attended seminars and workshops related to consumer protection laws so as to stay current with changes in the field.
Generated monthly progress reports for each client outlining improvements made over time.
Prepared customized action plans for clients based on their individual needs and goals.
Processed payments from clients as well as any refunds due when services were completed satisfactorily.
Monitored and maintained compliance with internal controls and government regulations.
Conducted credit reviews on corporations to assess financial conditions.
Followed up with creditors after disputes had been filed in order to ensure that corrections were made properly.
Negotiated with creditors to remove negative items from client's credit report.
Requested financial documents from customers.
Identified valuable solutions for customers with credit problems.
Collaborated with credit association and business representatives to exchange valid credit information.
Identified fraudulent or inaccurate information on customers' credit reports.
Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
Developed credit repair strategies to improve customer's credit scores and financial standing.
Monitored progress of disputes with creditors and updated customers regularly regarding results.
Reviewed customer financial data to ascertain level of risk involved for extending credit.
Met regularly with team members to discuss strategies for improving customer satisfaction ratings.
Provided excellent customer service at all times; responded promptly and professionally to inquiries from both existing and potential customers.
Provided guidance and advice to clients on how to maintain good credit scores in the future.
Assessed customer credit files regularly to review receivables.
Advised customers on budgeting techniques that would help them reach their desired credit score goal more quickly.
Assisted customers in understanding their rights under the Fair Credit Reporting Act.
Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Maintained detailed records of all interactions with clients, including notes about conversations, agreements reached.
Presented key information to upper management and executive team for loan recommendations.
Researched complex legal issues related to consumer protection laws as needed.
Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
Collected and organized loan documents before submission to underwriting.
Analyzed customer's credit reports and identified discrepancies, errors, and potential areas of improvement.
Created dispute letters for customers to send to creditors in order to challenge incorrect information on their reports.
Educated clients on best practices for maintaining a healthy credit score moving forward.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Exceeded customer satisfaction by finding creative solutions to problems.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Prioritized and organized tasks to efficiently accomplish service goals.
Operated equipment and machinery according to safety guidelines.
Operated a variety of machinery and tools safely and efficiently.
Conducted testing of software and systems to ensure quality and reliability.
Identified needs of customers promptly and efficiently.
Managed inventory and supplies to ensure materials were available when needed.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked with cross-functional teams to achieve goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Maintained updated knowledge through continuing education and advanced training.
Managed household errands and other essential duties.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Completed routine maintenance and repair.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.

Summary

Overview

Work History

Credit Repair Specialist

Education

High School Diploma -

Skills

Languages

Certification

Timeline

Credit Repair Specialist

High School Diploma -

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