Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gisselle Fonseca

Sugar Land

Summary

Professional with extensive experience in financial transactions, recognized for exceptional productivity and efficiency. Specialized skills in cash handling, customer service, and fraud detection enhance accuracy and foster client trust. Strong communication, problem-solving, and time management abilities ensure smooth operations and positive customer interactions.

Overview

11
11
years of professional experience

Work History

Retail Banker

Woodforest National Bank
Sugar Land
09.2024 - Current
  • Open new and existing customer accounts.
  • Perform account maintenance per customer request.
  • Manage confidential information.
  • Perform daily courtesy calls, handle incoming calls.
  • Achieve the marketing sales monthly goal.
  • Open and close certificates of deposit.
  • Handle customer inquiries and resolved issues promptly and professionally.
  • Collaborate with team members to ensure smooth branch operations.
  • Explain bank products and services offered in detail so that customers can make informed decisions.
  • Perform teller duties such as cashing checks, accepting deposits and payments, processing money orders and travelers' checks.
  • Identify cross-selling opportunities to meet customer needs and referred products to increase sales volume.

Manager

Asturias bakery
Houston
02.2014 - 06.2024
  • Provided great customer service.
  • Delegated work to staff, setting priorities and goals.
  • I took customer orders and processed card payments.
  • Handling cash daily.
  • Managed incoming phone calls and in-person inquiries.
  • Updated prices, information in our computer software, and ensured all information was accurate.
  • Supervised staff, providing training and support for optimal performance.
  • Coordinated inventory management, tracking supplies and ordering as needed.
  • Developed schedules to ensure adequate staffing for peak hours.
  • Oversaw customer service practices, ensuring positive client interactions.
  • Maintained cleanliness and organization of production areas for efficiency.

Education

Some College (No Degree) - Business Management And Human Resources

University Of Houston- Downtown
Houston, TX

Skills

  • Strong organizational skills
  • Ability to multitask
  • Time management
  • Communication skills
  • Computer skills
  • Proficient in Microsoft Word, PowerPoint, Excel, and Outlook
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Data entry
  • Cash handling proficiency
  • Vault teller operations
  • Bank Operations Understanding
  • Problem-solving aptitude

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Retail Banker

Woodforest National Bank
09.2024 - Current

Manager

Asturias bakery
02.2014 - 06.2024

Some College (No Degree) - Business Management And Human Resources

University Of Houston- Downtown

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