Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
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Gisselle Gallegos

Los Banos,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Maximus
10.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Security Guard

Securitas
01.2020 - 01.2022
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Monitored CCTV cameras and alarm systems for security breaches.

Rental Agent

Monarch Truck Center
01.2018 - 01.2020
  • Increased customer satisfaction by providing personalized rental suggestions based on client needs and preferences.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Managed multiple tasks in high-volume environment.
  • Handled insurance and liability issues by coordinating with insurance companies and managing claims.
  • Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.

Janitor

Flagship
01.2017 - 01.2018
  • Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.

Teller

California Check Cashing Stores, LLC
01.2013 - 01.2015
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Cashier

Burger King
01.2010 - 01.2013
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Highland High School
Sacramento, CA
06.2022

Skills

  • Computer competent
  • Word
  • Excel
  • Outlook Knowledge
  • Bilingual (English and Spanish)
  • Prioritize and flexible with changing business requirements
  • Manage customer payment
  • Data Collection
  • Information Security
  • Product Knowledge
  • Consultative Sales
  • Appointment Scheduling
  • Call Center Operations
  • Quality Control
  • Key Holder Experience
  • Conflict Resolution
  • Follow-Up Skills
  • Payment Processing
  • Customer Service
  • Call Center Experience

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

References

References upon request

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Maximus
10.2022 - Current

Security Guard

Securitas
01.2020 - 01.2022

Rental Agent

Monarch Truck Center
01.2018 - 01.2020

Janitor

Flagship
01.2017 - 01.2018

Teller

California Check Cashing Stores, LLC
01.2013 - 01.2015

Cashier

Burger King
01.2010 - 01.2013

High School Diploma -

Highland High School

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Gisselle Gallegos