Gisselle Garza
Edinburg,TX
Summary
Motivated healthcare professional with clinical, administrative, and leadership experience seeking opportunities in healthcare administration. Skilled in team leadership, patient relations, communication, inventory management, and healthcare support operations. Dedicated to maintaining efficiency, organization, and quality service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Team Lead
Academy Sports and Outdoors
Edinburg, Texas
09.2018 - Current
- Supervise and motivate a team of 8 employees to maintain efficient daily store operations and excellent customer service.
- Train and mentor new employees on company procedures, safety standards, and customer service expectations.
- Assist with inventory management and maintain inventory accuracy through organization, auditing, and merchandising practices.
- Coordinate daily operational tasks and team scheduling alongside store management.
- Resolve customer concerns professionally while creating positive customer experiences.
- Maintain organized and visually appealing sales floor presentations to improve customer engagement and sales performance.
- Support high-volume retail operations while multitasking in a fast-paced environment.
- Demonstrate strong leadership, communication, and problem-solving skills while managing multiple responsibilities.
Medical Assistant Extern
Orfanos G Athanasi MD
Edinburg, Texas
03.2022 - 04.2022
- Performed phlebotomy and venipuncture procedures under provider supervision.
- Recorded patient vital signs and prepared patients for examinations and procedures.
- Assisted providers with EKG testing and accurately documented patient results.
- Administered injections and supported patient care in a clinical setting.
- Conducted rapid testing including COVID-19, influenza, strep, and urinalysis screenings.
- Maintained accurate patient records while ensuring HIPAA compliance and proper documentation.
- Assisted with vision and hearing screenings during patient visits.
- Ensured exam rooms and clinical areas were sanitized and prepared for patient safety.
- Provided compassionate patient support while maintaining professionalism in a fast-paced healthcare environment.
Education
Bachelor of Science - Health Administration
The College of Health Care Professions
Houston, Texas10-2025
Associate of Science - Health and Medical Administrative Services
The College of Health Care Professions
McAllen, Texas12-2022
Medical Assistant Program - undefined
The College of Health Care Professions
McAllen, Texas04-2022
Skills
- Phlebotomy & Venipuncture
- EKG & Vital Signs
- Medical Charting & Documentation
- HIPAA Compliance
- Vision & Hearing Screenings
- Patient Care Support
- Team Leadership & Employee Training
- Communication & Conflict Resolution
- Customer Service & Patient Relations
- Time Management & Multitasking
- Bilingual (English/Spanish)
Accomplishments
- Supervised team of 8 staff members.
Certification
- National Registered Certified Medical Assistant (NRCMA)
- Cardiopulmonary Resuscitation (CPR) Certified
- Occupational Safety and Health Administration (OSHA) Training
- Health Insurance Portability and Accountability Act (HIPAA) Training
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Medical Assistant Extern
Orfanos G Athanasi MD
03.2022 - 04.2022
Store Team Lead
Academy Sports and Outdoors
09.2018 - Current
Associate of Science - Health and Medical Administrative Services
The College of Health Care Professions
Medical Assistant Program - undefined
The College of Health Care Professions
Bachelor of Science - Health Administration
The College of Health Care Professions