Gisselle Hernandez
Summary
Dynamic Medical Assistant with proven adaptability and leadership skills honed at Saint Francis Hospital. Excelled in patient education, streamlined lab processes, and enhanced team workflows, significantly improving patient outcomes. Expert in venipuncture and EKG, with a strong foundation in HIPAA compliance and medical terminology. Adept at maintaining high-pressure environments with superior customer service and communication abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Saint Francis Hospital
Greenvale, NY
06.2023 - Current
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Performed EKG's and venipuncture amongst other clinical duties
Medical Assistant
GoHealth Urgent Care
Mineola, NY
06.2021 - 01.2022
- Performed preliminary physical tests to accurately record results in patient history summary
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Educated patients about medications, procedures and physician's instructions
- Secured patient information and maintained patient confidence by completing and safeguarding medical records
- Assessed, documented and monitored vital signs for patients within outpatient setting
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles
- Administered continuous and 12-lead electrocardiogram monitoring
Medical Assistant
North Shore Medical Center
Glen Cove, NY
05.2021 - 08.2021
- Worked well with nurses, doctors, and medical professionals
- Documented medical histories, concerns, and changes in patient's condition
- Performed EKG's, Vitals, Venipuncture, COVID (PCR and Rapid) swabs, Urinary testing, etc
- Scheduled appointments for patients via phone and in person
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education
Certificate - Medical Assistant
Hunter Business School
Levittown, NY04.2021
High School Diploma -
Glen Cove High School
Glen Cove, NY06.2020
Skills
- Ability to work under pressure
- Adaptability
- Fast learner
- Ability to Multitask
- Leadership Skills
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Medical Terminology
- HIPAA compliance
- Venipuncture and phlebotomy
- Electrocardiography (EKG)
Accomplishments
- Reduced patient wait time
- Consistently gave 100% in patient care
- Maintained high customer satisfaction ratings
Languages
Certification
- Accredited in:
- American Medical Technologists
Registered Medical Assistant
- American Heart Association
CPR and AED for Healthcare Provider
Certifications
- Registered Medical Assistant
- BLS and AED for Healthcare Provider
Internships
North Shore Medical Center | Glen Cove | April 2021- May 2021
- Completed 160 hours in total
- Performed EKG, venipuncture, vitals, administrative duties, triaging, swabs, etc
- Verified patient information using Electronic Medical Records
- Helped to maintain meticulous medical records, and made changes when necessary
- Worked well with nurses, doctors, and medical professionals
- Documented medical histories, concerns, and changes in patient's condition
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Scheduled appointments for patients via phone and in person
Education and Training
Certificate
Medical Assistant
Hunter Business School, Levittown, NY
April 2021
High School Diploma
Glen Cove High School, Glen Cove, NY
June 2020
Timeline
Medical Assistant
Saint Francis Hospital
06.2023 - Current
Medical Assistant
GoHealth Urgent Care
06.2021 - 01.2022
Medical Assistant
North Shore Medical Center
05.2021 - 08.2021
Certificate - Medical Assistant
Hunter Business School
High School Diploma -
Glen Cove High School
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